TATA AIG General Insurance - Complaint regarding unsatisfactory surveying service by TATA AIG

On **-**-**** I had given my car for body shopping to KAP Auto Maruti Service Center Ghaziabad, On **-**-**** TATA AIG sent Mr. Shubham Kumar to assess the condition of my car during this period Surveyor did not even call me for checking on my accidental story or any other query. On **-**-**** I got a call from KAP service center stating that left side damage is approved and we are starting work. On **-**-**** I personally visited the service center after travelling ** KMs and I was shocked to see that on the left side of the car still one part and back bumper is damaged. I called the Surveyor and asked about it and tried to tell my accidental story but he did not listen and denied this case further. After this I escalated this case to surveyor superiors Mr. Ravi Pant and on manager.customersupport@tataaig.com , head.customerservices@tataaig.com. After so many chases and calls Today on **-**-**** Mr. Ravi Pant called me and arranged an independent re-survey by Mr. Sudhir Kumar Gupta, I personally also went to Service center from Hapur to Ghaziabad by holding my other important office meetings to represent my case, but I think I made a wrong decision to go there, it was again waste of time. The New Surveyor seemed to be in agreement with the previous surveyor's report and did not pay attention to the discrepancies that I had pointed out. He was just repeating the word "multi-damage", and the worst thing is that in alone he asked for a bribe of RS **** for approving re-survey. I immediately refused this unethical behaviour and reported the incident to Mr. Ravi Pant. I am not getting satisfactory resolution of this matter and TATA AIG has failed to take any action to address my concerns.