Tag: edaakhil

How to file consumer complaint on e-jagriti? (Documents included)
यह लेख हिंदी में पढ़ें

If you are unhappy with any product or service, you can file a consumer complaint online at e-jagriti platform. Below are the steps to file a complaint:

1. Go to the official website at https://e-jagriti.gov.in and click on the Login/Sign Up button.

2. At the login page, enter your login details, if you have already registered with the e-jagriti portal.

3. If you are not a registered user, click the Register Button to register yourself. You will have to provide your Mobile Number, email address and full name for registration. You will get a One Time Password (OTP) on your mobile number & Email to verify account. You will get an option to set up Password and Role for your account. You should select your Role as Consumer / Authorised Representative.

4. In the next step, you will be required to provide your address information which will be used for communications in the court proceedings. Also, you will have to upload Government issued documents (Aadhaar Card, Driver’s License, Passport etc) to verify your identity.

5. Once you complete the registration process, you will be required to Log in into e-jagriti portal with your newly created account credentials. After login you will be taken to your Dashboard, where you can find all your filed, pending and disposed cases.

6. Now click the option “File New Case” at the left-hand side panel in your Dashboard. Then select the option of “Consumer Complaint” to start filing a fresh case at e-jagriti platform. On this screen, you will see a list of documents (Index, Memo of Parties, Proforma, Synopsis, Dates and Events etc) which you will be required to submit to file a consumer complaint.

Before proceeding further, you first need to collect/prepare these required documents so that you can smoothly complete the online case filing process.

Are you confused with the e-jagriti documents required and want sample of documents?

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7. To file a new case, you will have to provide details like Amount paid, Amount claimed, Date of cause of action, State, District, Case category and Sub-category. Based on Amount involved in the complaint and the place of cause of action, the court fee and the jurisdiction of the matter will be decided – whether your case will be filed in District Consumer Forum, State or National Consumer Disputes Redressal Commission.

8. Next you will be required to provide details of Complainant and the Opposite party in your case. Please note that you can add additional complainant and opposite parties, if your case requires.

9. The next step in filing complaint is to upload all the required documents at the e-jagriti portal. You should be ready with the PDFs of all the relevant documents like index, proforma, memos etc. to complete the filing of e-jagriti consumer complaint. The file size of each PDF file should not be more than 10 MB. You will also get option to add Additional documents in this step wherein you can upload all the relevant evidence in your case like Invoice, Payment receipt, Email records, Bank statements etc.

10. After uploading all the required documents at E-Jagriti portal, you can Preview and complete final submission of the consumer complaint. Once all the documents are uploaded successfully, you will see your case as “Pending” in your Dashboard.

Documents required to file a Case at e-jagriti.gov.in
1. Index
2. Proforma for Filing Consumer Complaint
3. Synopsis with List of Dates and Events
4. Memo of Parties
5. Consumer Complaint with Notarised affidavit
6. Annexures / Documents
7. Application (IA)
8. Vakalatnama
Index is like a book index that provides page numbers for each section or document in your complaint.

Proforma provides important details of the case, like jurisdiction, category, amount claimed, etc.

Dates & Events is a list of important events in your case along with their respective dates.

Memo provides the name, address, and contact details of each party involved in the case.

Consumer Complaint is a written document explaining the problem that you have faced and clearly states the relief that you are seeking. It should also mention the compensation, damages, costs, refund, or interest amount.

You can upload additional documents or Annexures to support your consumer complaint. These could be pieces of evidence such as invoices, payment receipts, agreements, letters, emails, pictures, etc.

If you are filing a fresh consumer complaint, then IA application will not be required.

If you are filing and attending the case yourself and will not be hiring an advocate to represent you in court, then you do not need a Vakalatnama.

If you want to learn more about Consumer Court process, check our paperback book or read online book.

Monitoring Complaint Status

It is suggested to actively check your consumer complaint status on e-jagriti portal. Regularly checking the status can help in influencing the speed and outcome of your complaint resolution.
- Regularly check the status of your case on the portal.
- Respond promptly to any requests for additional information from e-jagriti.
Ensuring Success on e-jagriti: Best Practices

Follow these best practices to optimize your e-jagriti complaint to influence the outcome. (Source: eDaakhil Case Filing) Here is how to optimize your consumer complaint for a successful resolution:

Crafting Your Complaint

It is important to draft your consumer complaint clearly. Explain the issue and the resolution you are seeking. Be specific about what went wrong and how you would like the company to resolve the dispute. Use a neutral and factual tone and avoid any emotional language that could suppress the key facts of your case.

Providing Evidence

The strength of your complaint largely depends on the evidence and other details you provide. Submit all the relevant documents such as Bills, receipts, warranties, emails, and photographs that support your claim.

Active Follow-Up

You should be proactive after filing your consumer complaint. Regularly check the status of your complaint through the e-jagriti portal and responding promptly to any additional information or documentation requests from the authorities.

Seeking Additional Support

Sometimes the entire complaint filing process can be challenging for consumers. You should consult a professional lawyer or consumer rights organization like Voxya if you are not sure about your rights or the process. They can provide guidance, support, and in some cases, representation to get resolution in your case.

Thats all!

We hope that by following the steps and best practices outlined in this article, you can improve your chances of getting a favorable resolution in your consumer complaint through e-jagriti.

Frequently Asked Questions

Is the e-Jagriti portal — or even going to consumer court — worth the time?

Yes. If you have faced unfair trade practices, defective products, or poor services, filing a complaint through e-Jagriti or physically in consumer court can help you seek redressal. The portal saves time, avoids unnecessary travel, and provides a transparent digital process. However, you can hire a lawyer if you are busy and does not want to be involved in legal complexities yourself. The lawyer can file case offline or online using e-jagriti.

Should I file a case on e-Jagriti (new version of e-Daakhil) or go to consumer court physically without a lawyer?

If you are comfortable with online procedures and document submission, e-Jagriti is a convenient choice. You don’t need a lawyer. However, if you’re unfamiliar with digital filing, you can visit the consumer court physically and submit your complaint in person.

What are the documents required to file a Consumer Complaint?

The key documents typically required are:
Index
Memo of Parties
Proforma
Synopsis
List of Dates & Events
Consumer Complaint
Notarised Affidavit
Supporting documents (e.g. invoices, payment receipts, emails, photos, agreements, etc.)

How to get help with the Proforma for filing a consumer complaint on e-Jagriti?

You can find sample Proforma templates online or purchase a sample document template kit from Voxya. The template has to be filled with details such as jurisdiction, category, and amount claimed.

How to get help with Synopsis, List of Dates and Events for filing consumer complaint on e-Jagriti?

You can refer to sample formats or use paid sample document kit that include fillable templates for Synopsis and Dates & Events. These are offered by Voxya here that assist with e-Jagriti filing.

How to get help with Memo of Parties and Consumer Complaint with Notarised Affidavit for filing consumer complaint on e-Jagriti?

You can either draft them yourself using sample templates or purchase sample document kit from Voxya. It can help you prepare the Memo of Parties, Complaint, and Affidavit.

Can I use old sample documents that I purchased a few months ago?

No, you should use them only if they are still relevant and match the current format accepted by the portal or court. Just make sure the templates are updated with your latest details.

Do I need to send a legal notice to the company via registered post before filing a legal case on e-Jagriti?

Yes, it is required to send a legal notice via registered post before filing a complaint. This gives the company a fair chance to respond and shows the court you made an effort to resolve the issue amicably.

Do I need to go to district court for notarizing my documents?

Though you can get documents notarized at any licensed notary public but it is always better to be at the district court to get this done. Many advocates in the court offer notary services.

Can I hire a lawyer and pay them to take care of these complex legal things?

Yes. While it’s not mandatory to hire a lawyer for consumer cases, you can hire a lawyer if you prefer legal assistance with document preparation, filing, or court representation.

Can I get help by contacting NCH, e-Daakhil, or e-Jagriti helpline number?

Yes, you can try reaching out to them but they typically assist with basic queries, not document drafting or legal advice.

Can you please explain each of the documents required and share a sample format of each?

Yes, each document serves a specific purpose. Here’s a brief overview:

Index – A table listing all attached documents with page numbers
Memo of Parties – Details of complainant(s) and opposite party(ies)
Proforma – Form containing jurisdiction, amount claimed, case type, etc.
Synopsis – Short summary of the complaint
List of Dates & Events – Chronological list of incidents
Consumer Complaint – Full written complaint with facts and relief sought
Affidavit – A notarized statement affirming the truth of your complaint

You can find sample formats online or purchase a sample document kit from Voxya here.

Is the case hearing done online or offline in the court?

Currently, case filing is online but hearings are mostly offline in the consumer court. However, some courts may allow video conferencing depending on the case and availability.

Are you looking for Required Documents for
filing a Case on e-Jagriti?

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Kit includes sample formats of Index, Proforma,
Synopsis, List of Dates and Events, Memo of Parties, and Affidavit.

Relevant Links

E-Jagriti portal login (Register and login if you want to file a fresh consumer complaint)
Send Legal Notice (File a complaint and select option to send Legal Notice)
List of Consumer Courts in India (Select State and then select District to view details)
Hire a lawyer (If you want a lawyer to file, fight and get judgement in the case on your behalf)
Consumer Court Process (Check the complete process of filing case in Consumer Court)
Check Case status (Check status of your consumer complaint at Voxya)

EJagriti #ConsumerAwareness #DigitalConsumerRights #ConsumerProtectionIndia #EmpoweredConsumers #OnlineGrievanceRedressal #ConsumerEducation KnowYourRights #ConsumerPlatformIndia #JagoGrahakJago #ConsumerForum #ConsumerCourt #ConsumerCourtCase
August 3, 2025
eDaakhil Case Filing: Get the help you’re searching
You can file a consumer complaint easily by using eDaakhil portal, if you are dissatisfied with any product or service. eDaakhil platform was initiated by the Consumer Affairs Department to make the case filing process quick and online. Infact some districts have witnessed an increase in online case filing after launch of eDaakhil. Though it was primarily launched for the consumers but it also has been used by the lawyers to file cases remotely since COVID. In this article we will explore how eDaakhil works, its benefits, and the types of complaints you can file at the platform.

Understanding eDaakhil: Streamlining Online Consumer Complaints

eDaakhil is an important step towards protecting the rights of consumers in India. Developed by NIC and the Consumer Affairs Department, eDaakhil serves as a digital platform to file cases without visiting to courts physically. Here’s why eDaakhil matters:
- Empowering Consumers: eDaakhil gives you the power to file complaints from anywhere, anytime from the comfort of your home. It helped in making the process accessible and efficient for the consumers.
- Background of Consumer Rights in India: Before eDaakhil, filing a consumer complaint was a complex & lengthy process. You had to visit consumer courts in person and complete the legal formalities. Now, with a few clicks, your complaint is filed and the opposite party is notified.
- Digital Transition: eDaakhil helped in saving time and ensuring that your complaint reaches the right authorities & parties without delay.
- Types of Complaints: You can file complaints regarding faulty product, unfair trade practice, negligence, or deficient services. eDaakhil covers a wide range of issues with appliances, electronics, services, and more.
By understanding how eDaakhil works, you can take full advantage of this platform. eDaakhil helps in getting the justice you deserve without the hassle of traditional complaint methods.

How to Get Started with eDaakhil: Registration and Login Simplified

In order to file a complaint on eDaakhil, you first need to register and login into the portal. Here is a straightforward guide on how to register and login in eDaakhil:
- Why Register?: It is mandatory to register on eDaakhil. Without an account, you cannot submit a complaint. Your account provides a secure space where you can file, manage and track your consumer complaints easily.
- Creating an Account:
  - Visit the eDaakhil portal at https://edaakhil.nic.in/edaakhil/
  - Click on the “Register” option.
  - Fill in the required details such as your name, email, and contact number.
  - Upload the necessary documents for example Bills, Letters, Payment receipts or any communication you have had with the seller / service provider.
- OTP Verification for Security: After submitting your details, eDaakhil will send One Time Password (OTP) to your registered mobile number or email. This step verifies that your contact information on the eDaakhil platform is correct and it helps in securing your account.
- Strong Password Creation:
  - It is suggested to use a mix of letters, numbers, and symbols.
  - Avoid common words or easy-to-guess combinations like “password” or “123456”.
  - Keep your password unique to eDaakhil to prevent unauthorized access to your eDaakhil account.
  - Keeping Login Details Safe: Never share your eDaakhil login credentials with anyone. If you write them down, keep them in a secure place.
- Troubleshooting Login Issues: If you face issues like forgetting your password or not receiving the OTP, you can use the “Forgot Password” feature to reset it. If you are unable to receive OTP, check your spam folder in the email box or you can request a new OTP.
By following these above steps, you can create a secure and personalized account on eDaakhil. You can use your eDaakhil account to file consumer complaints, tracking their progress, and communicating with authorities. Please note that the efficiency of resolving your complaint starts with a smooth registration and login process.

Step-by-Step Guide to Filing a Complaint on eDaakhil

Filing a consumer complaint with eDaakhil is a simple process and it ensures that your grievance is recorded and processed efficiently. Here is how you can file a complaint:
- Choose the Complaint Category: You need to first identify whether your complaint is regarding a product or service. This helps in directing your consumer complaint to the appropriate department. Make sure you know what exactly is your issue to speed up the entire process.
- Filling Out the Complaint Form:
  - Log in to your eDaakhil account.
  - Go to the “File a Complaint” section.
  - Select the appropriate category – product or service.
  - Provide detailed information about the complaint, including the name of the company, product/service details, and the nature of the issue.
  - Upload evidence to support your complaint. This could include bills, receipts, product images, email correspondences, or any other document that supports your claim.
  - Write a detailed description of your grievance. Be clear and concise, narrating what happened and how you have suffered.
- Paying the Complaint Fee: eDaakhil requires a nominal fee to process complaints. You can make payment through net banking, credit/debit cards, or other online payment options. You should follow the instructions on the eDaakhil portal to complete the transaction securely.
- Tracking Your Complaint: Once your complaint is submitted, you will receive a confirmation along with a tracking number. Use this tracking number to:
  - Check the status of your complaint on the eDaakhil portal.
  - Get updates on the progress.
  - Understand the expected timeline for a resolution.
- Understanding the Legal Framework: eDaakhil operates within the legal framework established to protect the rights of consumers in India. It ensures that all complaints are handled as per the Consumer Protection Act. This guarantees that your complaints are not just heard but they are addressed in a manner that is fair and just.
By following these steps and understanding the process, filing your complaint on eDaakhil becomes a straightforward task. eDaakhil portal is a powerful tool in enforcing consumer rights, making the complaint filing process not just convenient but also impactful.

Get eDaakhil documents in Prescribed format
for case filing

Post-Submission Process on eDaakhil

After you file a complaint successfully on eDaakhil portal, let us explain what happens next:
- Mediation Process: eDaakhil promotes a mediation process in order to resolve complaints without involving consumer courts. This process involves:
  - Helping direct communication between consumers and vendors/service providers through the eDaakhil platform.
  - Attempting to reach a mutually agreeable solution which is facilitated by neutral mediators.
  - The mediation process is designed to be quicker and less complex than court proceedings which is beneficial to both parties.
- Role of Consumer Courts: If your complaint does not get any resolution through mediation, eDaakhil moves the complaints to consumer courts. The process includes:
  - Automatic transfer of complaint details and documents from eDaakhil portal to the consumer court system.
  - Scheduling of hearings, where both parties can present their case.
  - Consumer courts then evaluate each case based on the merits of the case, ensuring justice is served.
- Preparing for a Consumer Court Hearing: If your complaint goes to court, you should :
  - Gather all relevant documents, including any correspondence, receipts, warranties, and evidence of damages.
  - Hire a consumer lawyer, if you are busy and not comfortable in court proceedings, though it is not mandatory.
  - Review the eDaakhil portal for any specific guidelines or requirements for court hearings.
- Monitoring Complaint Status: It is suggested to actively check your complaint status on eDaakhil portal. It can significantly influence the speed and outcome of your complaint resolution.
  - Regularly check the status of your complaint on the portal.
  - Respond promptly to any requests for additional information from eDaakhil.
The post-submission phase on eDaakhil is as important as the initial filing. By participating in the mediation process, court hearings, and regularly checking your complaint status, you can enhance your chances of getting a favorable resolution.

Ensuring Success on eDaakhil: Best Practices

You should check these best practices to optimize your eDaakhil complaint and influence the outcome. Here is how to optimize your consumer complaint for a successful resolution:
- Crafting Your Complaint: It is important to draft your complaint clearly and completely:
  - Clearly define the issue and the resolution you are seeking. Be specific about what went wrong and how you would like the company to resolve the dispute.
  - Use a neutral and factual tone and avoid any emotional language that could suppress the key facts of your case.
- Providing Evidence: The strength of your complaint largely depends on the evidence and other details you provide. This includes:
  - Submitting all relevant documents such as Bills, receipts, warranties, emails, and photographs that support your claim.
  - Ensuring all your personal and purchase information is accurate.
- Active Follow-Up: You should be proactive after filing your consumer complaint. This involves:
  - Regularly checking the status of your complaint through the eDaakhil portal.
  - Responding promptly to any additional information or documentation requests from authorities.
- Seeking Additional Support: Sometimes the entire complaint filing process can be challenging for consumers. You should:
  - Consult a professional lawyer
  - Consult Consumer rights organization like Voxya if you are not sure about your rights or the process. These entities can provide guidance, support, and in some cases, representation to get resolution in your case.
Thats it! We hope that by following the strategies and best practices outlined in this article, you can enhance the likelihood of getting a favorable resolution in your complaint through eDaakhil. If you want to learn more about Consumer Court process, check our paperback book or read online book.
March 21, 2024
Not satisfied with the company response at NCH (National Consumer Helpline) – What to do Next?

The Department of Consumer Affairs, Ministry of Consumer Affairs, and Food & Public Distribution have been involved in the NCH project. This initiative aims to provide a platform for consumer education and awareness.

Consumers can reach out through telephonic channels to get comprehensive information, advice, and efficient guidance regarding their queries or grievances.

Consumers can lodge their grievances with the National customer helpline number 1800-11-4000 or 1915 and they can also send an SMS to 8800001915 to register their complaint.

Once you register, the NCH team will start working on your complaint, and you will start getting updates from the NCH agent. Companies are also providing solutions to complaints using NCH. According to our clients, they filed their complaint at the National consumer helpline platform but didn’t receive a proper solution for their complaint. Companies marked their complaint as resolved at NCH instead of providing a solution, and the most common NCH agent remark is:

“The grievance was taken up with the company by NCH, and the company has responded. If you are not satisfied with the company’s response would like to pursue the case with the company for further relief/ compensation in the absence of suitable/ acceptable redressal, you may file a case at the designated Consumer Commission online. Please visit https://edaakhil.nic.in/edaakhil/faces/login.xhtml. Facility of hearing over video-conferencing is also available as per provision Section 38 (6) of the Consumer Protection Act, 2019 provided that the District Commission may, on sufficient cause being shown, and after recording its reasons in writing, allow the same. Complaints filed in the Consumer Commissions are attempted to be disposed off within a period of three months from the date of receipt of notice by the opposite party. In case you wish to file a case offline, you may file a case at the designated Consumer Commission from a place of your convenience. For more information, please visit http://www.ncdrc.nic.in/districtlist.html”

After receiving this update from the NCH agent, most of the consumers come to us and seek redressal of their complaints. We help them to take legal action against the company.

What to do when NCH fails to provide a solution to your complaint?

You can file a complaint at Voxya, It is an online consumer complaint forum that helps consumers to fight against injustice done by the company or the seller.

We help consumers to get a replacement, refund, and compensation with an optimal solution.

How Voxya helps to resolve consumer complaints?

Using the following easy steps Voxya resolves consumer complaints:

Step 1 – Start a social media campaign
Voxya will start a successful social media campaign as soon as you submit your details. Do you need to pay for this? No!

Step 2 – Send complaint by email
Voxya will send an email to the company against whom you are filing the complaint. Is this process also free? Yes, it is!

Step 3 – Send notice via registered post
Voxya charges a fee of Rs 1299 for this process. After that, they will send a legal notice to the company against whom you have filed the complaint.

Step 4 – Visit the Consumer Forum
They charge a fixed fee of Rs 1999 for this process. They will present your case on your behalf in the consumer forum. You do not have to pay a separate fee of Rs 1299 as stated in step 3 if you choose this option to solve your problem.

Voxya is an online consumer complaint forum trusted by 1 Lac+ consumers.

January 29, 2023