Stories

  • Chandigarh Consumer Court Holds HP Liable For Sale Of Laptop With Manufacturing Defect

    The complainant had purchased a HP laptop from Infiniti Retail Ltd. during the COVID-19 period, for the amount of ₹40,488, with a two year warranty. He bought the laptop for academic purposes, as her MBA classes were being conducted online during the COVID-19 period, but within a week of purchase, his laptop started showing performance issues relating to the Windows operating system and web browsers. He filed a complaint against the HP-authorised service centre, where his laptop complaint was temporarily resolved.

    However, within two months of purchase, the issue arose again and the screen turned black. Upon inspection at the authorized service centre, it was determined that the laptop’s motherboard had become defective and required replacement. The complainant asked for a replacement, but HP Pvt. Ltd. refused her request. Upset by the repeated problems and the company’s refusal to replace or refund the laptop—even after she sent a legal notice—she approached the Chandigarh Consumer Court.

    In response, Infiniti Retail said it was only the seller and should not be blamed for any manufacturing fault. HP argued that under the warranty, the laptop did not qualify for a refund or replacement and that the issue could be fixed by changing the motherboard.

    After reviewing all the records, the Commission did not accept these explanations. It pointed out that the motherboard is one of the most important parts of a laptop, and if it fails within just a few months of purchase, it clearly shows a serious defect.

    The Commission also said that a customer cannot be expected to keep repairing a brand-new product that is still under warranty. Because of this, it ruled that the companies had provided poor service and followed unfair practices.

    As a result, the Commission ordered them to return ₹40,488 to the complainant with 9% interest, and also pay ₹10,000 for the trouble and legal costs she had to bear.

    If you have purchased a product or service and are not happy with the outcome, Voxya helps you take effective legal action against brands, all from the comfort and safety of your home.

    File a complaint now

  • Delhi State Consumer Court Holds Kotak Mahindra Bank Deficient For Auctioning Pledged Gold Jewellery Without Contractual Authority

    A complaint was filed by the Mrs. Sarmila Sharma against Kotak Mahindra Bank for rendering wrong service to a customer by selling his gold without proper permission.

    The case was filed by Mrs. Sarmila Sharma, who took a gold loan of ₹77,000 in 2020 to build her house. She gave 35.90 grams of gold jewellery as security for the loan. As per the complainant, she received a letter informing her that failure to pay interest of ₹3,260 would result in sale or auction of the pledged jewellery. The complainant paid the said interest amount on the very same date. Despite this, the Bank allegedly auctioned the pledged gold ornaments. Aggrieved by this uninformed action, she filed a gold loan complaint in Delhi district consumer court.

    The District Commission said the bank did not reply to the complaint or explain its actions. The Commission ordered the bank to pay Mrs. Sharma the current market value of her gold after adjusting any remaining loan amount.

    Kotak Mahindra Bank filed an appeal before the State Commission. The Bank argued that the complainant had accepted the terms and conditions of the loan. It was further contended that the auction was conducted in accordance with law and that, after adjustment of dues, an excess amount of ₹9,357.17 remained, which the complainant was asked to collect.

    Agreed with the decision of the District Commission, the State Commission held that the Bank’s action was a deficiency in service. Therefore, finding no illegality or infirmity in the order, the Commission dismissed the appeal filed by Kotak Mahindra Bank Ltd. and upheld the directions issued by the District Commission.

    If you are facing issues with a defective product or service use online platform like Voxya, trusted by 159k+ consumers across India. It helps consumers to get a replacement, refund, and compensation as soon as possible. If you are looking for a solution to your complaints then file a complaint now!

    If you are looking for legal advice for a consumer case then you can Talk To A Lawyer Now!

  • How To Resolve Intellipat Complaints?: A Step-By-Step Guide

    How To Resolve Intellipat Complaints?: A Step-By-Step Guide

    Updated on 7th Jan 2026
    TL;DR:  To resolve Intellipaat complaints, first file a complaint directly with their support team, file a review on the complaints board, post a complaint on their social media channel, or take legal action through online platforms like Voxya for a faster and effective solution.

    Intellipaat is one of the most popular e-learning platforms in India, offering a wide range of courses in trending domains like AI, cloud computing, DevOps, data science, and more. However, like any company, Intellipaat also faces occasional complaints about its services. 

    If you are looking for How To Resolve Intellipat Complaints? don’t worry – there are options available to get your problems resolved.

    Understanding Common Intellipaat Complaints

    Some of the most common complaints against Intellipaat include:

    – Course quality not being up to the mark

    – Incomplete or outdated course content

    – Issues with instructors and mentor support 

    – Problems accessing course materials 

    – Non-receipt of course completion certificate

    – Billing and refund issues

    Most complaints are around course quality, content, or access issues. Complaints typically arise when Intellipaat updates its curriculum or phases out certain courses. 

    How Long Does Intellipaat Complaint Resolution Take?

    Intellipaat aims to resolve most complaints within 5-7 working days. However, some complaints involving refunds, content updates, or instructor issues may take longer – around 15-20 days.

    If your complaint requires technical work or coordination with multiple teams, allow Intellipaat some additional time to investigate and fix the problem. Stay in touch with their support team to track resolution progress.

    Step-by-Step: Filing an Intellipaat Complaint 

    If you face any problems as an Intellipaat learner, first file a complaint directly with their support team. Here is the standard process:

    1. Visit the Intellipaat Support Page

    Intellipaat provides 24×7 support through email, phone, WhatsApp, Telegram, and live chat. Access all contact information on their Support page.  You can call directly at 91-7022374614 or even send your concern in writing at 6th Floor, Primeco Towers, Arekere Gate Junction,Bannerghatta Main Road, Bengaluru, Karnataka 560076, India.

    1. Select the Right Contact Option 

    To get faster assistance, use the phone, live chat, or Telegram/WhatsApp contact options. For less urgent complaints, you can send an email and expect a response within 24 hours.

    1. Provide Relevant Information

    When contacting Intellipaat support, provide complete details like your registered email ID, course details, order ID, etc., along with a description of your complaint. Providing as many specifics as possible will allow for quicker resolution.

    1. Follow Up Regularly

    After registering your complaint with Intellipaat, follow up with them proactively for updates instead of waiting passively. Send polite reminders if you do not receive any response within 2-3 working days. 

    1. Escalate if Needed

    If your complaints remain unresolved despite repeated follow-ups, demand to speak to a manager via call or email. Be polite yet firm and state you need higher intervention to get your issues addressed.

    How to Resolve Intellipaat Complaints 

    Besides the direct complaint process, there are a few other ways to seek redressal if you face problems with Intellipaat:

    Post on Intellipaat’s Twitter Page

    Intellipaat has an official Twitter handle where you can raise your complaint. Make sure your post is polite, clear, and factual. Their social media team is usually responsive and works to address customer concerns quickly.

    Post on Intellipaat’s Facebook Page

    Intellipaat has an official Facebook page with over 27K followers. You can post about your complaint here, but ensure you are polite and factual in your post. Their social media team is quite responsive and aims to resolve highlighted issues quickly.

    Use Voxya Consumer Forum

    Voxya is India’s leading consumer complaint forum. If communication with Intellipaat fails to solve your problems, file a complaint on Voxya for free. Your complaint gets heard by thousands of people, creating pressure for redressal. Intellipaat has responded to most Voxya complaints positively so far.

    Conclusion

    When it comes to how to resolve Intellipat complaints, first reach out to their support team directly regarding any issues you face. While Intellipat’s support is generally responsive, if your queries remain unresolved, don’t hesitate to escalate further on consumer forums like Complaint Board or Voxya. These dedicated complaint platforms allow you to file grievances regarding Intellipat’s service, track their redressal status, and enable consumer authorities to intervene for satisfactory settlements. Utilizing such channels can help fast-track resolution in case Intellipat’s own channels fail to promptly address your issues. We hope this guide gives you more clarity on resolving Intellipat complaints through proper channels.

    If you’re looking to hire a lawyer to file your case, click the given link – https://voxya.com/service/consumer-court-case

    File a complaint now

    Also Read- https://voxya.com/stories/resolve-complaints-against-miles-education/

  • Top ODR Platforms in India: How Online Dispute Resolution is rising in India

    Top ODR Platforms in India: How Online Dispute Resolution is rising in India

    TL;DR: Voxya is a prominent Indian Online Dispute Resolution (ODR) platform, focusing on consumer complaints by leveraging social media, business networks, and legal frameworks for quick resolutions. Alongside Voxya, top ODR players in India include government platforms like National Consumer Helpline (NCH) and private ones like CADRE, Presolve 360, Jupitice, and SAMA, all driving digital dispute resolution for consumers.

    In today’s digital world, disputes between consumers and service providers are becoming more common. However, the traditional route of resolving these issues in court is time-consuming, expensive, and often ineffective. This is where Online Dispute Resolution (ODR) comes in.

    ODR provides a faster, cheaper, and more efficient alternative to resolve issues without stepping foot in a courtroom. With the rise of e-commerce, late deliveries, refund issues, and defective products, ODR platforms are becoming increasingly important in India. In this article, we’ll explore the growing role of ODR in India and highlight the top ODR platforms in India.

    What is ODR (Online Dispute Resolution)?

    ODR uses technology such as emails, online chats, mobile apps, and the internet to resolve disputes between individuals or businesses. Whether it’s a complaint about a faulty product, deficient service, or contractual disagreements, ODR allows parties to resolve their issues online without the need for in-person meetings or court appearances.

    ODR includes several methods:

    • Mediation: A neutral third party helps both sides reach an agreement.
    • Arbitration: A neutral third party listens to both sides and makes a binding decision.
    • Negotiation: Parties work together, with or without help, to find a solution.
    • Hybrid methods: A combination of mediation and negotiation, where mediation is attempted first, and arbitration follows if needed.

    Since ODR is completely online, all processes from filing disputes to sharing documents, discussing the case, and receiving the resolution are handled digitally.

    Why India Needs ODR

    India has a massive backlog of over 45 million pending cases in courts, with many of them unresolved for years. Traditional litigation is costly, requires significant travel, and can take years to resolve. For small businesses, consumers in remote areas, and individuals with limited resources, accessing courts is often impractical.

    ODR is the perfect solution to these issues. It provides a simple, accessible, and cost-effective way to resolve disputes from the comfort of one’s home, particularly in cases involving e-commerce, delayed refunds, or consumer complaints.

    Top ODR Platforms in India

    When it comes to Online Dispute Resolution in India, several platforms are making waves, but Voxya stands out as a leading platform for resolving consumer complaints and disputes in a quick, affordable, and fully online manner.

    Voxya: The Leading ODR Platform in India

    Voxya has emerged as one of the top ODR platforms in India, revolutionizing the way consumers and businesses handle disputes. Whether it’s issues with defective products, delayed refunds, or unsatisfactory services, Voxya provides a comprehensive solution to get resolutions without involving the courts.

    What sets Voxya apart is its simple dispute resolution process, which simplifies complaint filing, tracks progress, and speeds up resolution. With a multi-channel approach like incorporating legal experts, verified lawyers, and social media outreach, Voxya ensures that brands are held accountable and responses are faster.

    Voxya’s user-friendly interface and commitment to making justice accessible have made it India’s trusted platform for resolving disputes across various sectors like e-commerce, consumer services, and retail.

    Other Top ODR Platforms in India

    Alongside Voxya, top ODR players in India include government platforms like National Consumer Helpline (NCH) and private ones like CADRE, Presolve 360, and SAMA, all driving digital dispute resolution for consumers.

    • Jupitice: A digital ecosystem specializing in ADR (Alternative Dispute Resolution), Jupitice offers a comprehensive range of services including negotiation, mediation, and arbitration. Its use of blockchain technology for document security and AI for case triage makes it a highly secure and advanced platform, best suited for commercial disputes.
    • Presolv360: A platform designed for high-value business disputes, Presolv360 connects users with experienced legal professionals. However, it can be more expensive compared to consumer-only platforms, making it better suited for larger disputes.
    • Sama: As one of the oldest players in the ODR space, Sama offers reliable dispute resolution services, though it may have slower turnaround times for more complex cases. Still, it’s trusted by many individuals and businesses.
    • CADRE: Specializing in real estate, MSMEs, and startups, CADRE provides online mediation and arbitration services. Its smart dashboards for real-time tracking of cases make it an ideal choice for business disputes.
    • WeVaad: An efficient platform for resolving consumer complaints, contract issues, and e-commerce disputes, WeVaad handles all stages of the ODR process online—from meetings to document uploads and final resolutions.

    The Future of ODR Platforms in India

    As more businesses and individuals turn to online platforms for conflict resolution, the future of ODR in India looks promising. We expect to see:

    • Increased adoption in sectors like e-commerce, banking, telecom, and property disputes.
    • AI-driven solutions that speed up the process of case sorting, document processing, and decision-making.
    • Mobile apps and local language options will make ODR accessible even to people in rural areas.
    • Virtual Lok Adalats (online courts) may become a mainstream method for handling small cases without the need for physical courts.

    After closely analyzing the online complaints received at our Voxya platform, the data reveals a noteworthy trend. Nearly 23% of the total complaints are filed by consumers from remote areas and individuals with limited resources. This highlights the critical role that ODR platforms like Voxya play in providing affordable and accessible solutions for those who may otherwise face significant barriers in accessing traditional legal channels.

    Additionally, as India becomes a global hub for online business, Indian ODR platforms may even extend their services internationally, helping resolve cross-border disputes.

    How to Choose the Right ODR Platform

    Before selecting an ODR platform, here are some tips to ensure you make the right choice:

    1. Ensure enforceability: Choose a platform that offers legally binding resolutions.
    2. Read reviews: Look for platforms with positive user feedback and successful case studies.
    3. Check pricing: Fixed fees tend to be more transparent than percentage-based fees.
    4. Review time estimates: Consider platforms that provide clear time estimates for dispute resolution.
    5. Data security: Ensure your documents and personal information are securely handled.
    6. Language and region support: Make sure the platform supports your language and region.
    7. Qualified mediators: Verify that the platform has qualified and neutral legal experts, mediators or arbitrators.

    Conclusion

    As ODR platforms like Voxya continue to lead the way, Online Dispute Resolution is reshaping how India handles disputes. With the ability to resolve conflicts without the lengthy and expensive court process, ODR is making justice more accessible to everyone. Whether you’re a consumer dealing with a refund issue, a small business owner, or an individual facing a dispute, turning to the top ODR platforms in India like Voxya could be the solution to your problem.