Sorry guys, for not writing stories of consumers complaints these days. Honestly, last few weeks have been very busy here at Voxya as we were resolving Odoo, Quikr and Amazon complaint and was upgrading our platform with mobile apps & company’s portal.
First, we were engaged in completing and releasing our first version of mobile app. It took lot of design & functional iterations to come up with the best mobile app for filing consumer complaints. And we are happy to announce that it is now live and available for download here: https://play.google.com/store/apps/details?id=com.voxya.main&hl=en_IN
You can post your consumer complaints, search for companies and check status of your complaints through this mobile app. To know more about the features and to view the screens, please check our previous write up here
Secondly, we were engaged in “successfully” resolving few consumer complaints filed by consumers at our Voxya platform. In one such success story, we resolved a case filed by Mr. John Rajan against Odoo ERP which is Headquartered in Europe but has a development centre in India. Mr. John bought one month Odoo subscription on a condition that he will not be billed for next month unless he likes the software. But unfortunately without getting any approval, his credit card was wrongly charged for second month’s subscription. This was not expected from Odoo so he filed a consumer complaint at Voxya.com. Very soon due to our unique consumer complaint platform, the complaint got circulated on social media and ultimately reached to the Director Odoo (APAC region) in Hongkong. Immediately, he contacted Voxya.com personally and showed interest in resolving the consumer complaint. We coordinated with Mr. John and got refund from Odoo team in less than 2 days time!
Usually, it is rare to find such pro-activeness by any company to resolve consumer complaints but it seems that Odoo knows how to make customers happy. We really appreciate the efforts taken by team Odoo in resolving this complaint quickly and special thanks to the Director APAC who took personal interest in solving the problem.
You can check the Twitter tweet and Odoo’s reply here. Check original complaint filed by Mr. John at Voxya here
We also resolved Amazon complaint where delivery boy was not delivering the product but later on filing complaint at Voxya, this Amazon complaint was resolved. Similarly, we resolved Quikr complaint where the Ad was not published as Premium after payment was charged. With Voxya’s help, a student got fee refund for EEG Lab workshop, which he could not attend. So, overall very tiring month but we are really very happy with the results so far ЁЯЩВ
Lastly, we were engaged in on-boarding few Companies at our platform. Within two months time from the date of launching our portal for Companies, we have now seven companies resolving consumer complaints at Voxya.com, including some big names like Yatra, Odoo and Snapdeal. We are hoping that very soon we will have more companies on-board to resolve Amazon complaint, Shopclues complaints, PayTM complaints etc. So, we are very excited to resolve more consumer complaints at our unique platform.
If you have any kind of consumer complaint, you can lodge your complaint on the Voxya online consumer forum and┬аget┬аa proper solution to your problem. Click on the given link to register your complaint:->┬а File Consumer Complaint┬аNow!
Good news! Very soon you will be able to file consumer complaints easily via our mobile app. We are building a small mobile app for filing consumer complaints. With this mobile app you can file consumer complaints easily from your mobile devices. The app will also provide facility to update the status of your consumer complaints by marking them closed or resolved.
We have almost completed all the basic modules in the app like a dashboard, File a complaint, Service Selection, My Complaint, Activity Logged, talk To A lawyer, Vcoins, etc. ┬аCheck the below screenshots to view the user interface which we are designing. We hope you will like it ЁЯЩВ
In order to use this mobile app, you need to first need to download Voxya mobile app. After this, you will be able to file a consumer complaint by providing details of your complaint and the resolution which you require. Also, it is possible to select the premium services (Sending legal notice, Preparing Case documents, Notice Copy, and Talk To A Lawyer) in the app and pay for these services via Net Banking, Wallets, UPI, Credit card or Debit cards.
We have added a section “Record Your Complaint”, you can record your complaint instead of typing using the voice record option. You can also raise your request for a lawyer consultation for your consumer case. We also provide an Activity logs section in my complaint section where consumers can track the status of activity logged by consumer or the Voxya team. We solved all the problems related to complaint posting and this provides the easiest way to post or track your complaint status easily via this mobile app. Hence, you can post multiple complaints against multiple brands by using this single mobile app. You can also check the status of all your consumer complaints and update them if they are resolved by the company.┬а ┬а ┬а
Initially we are building an Android app but very soon we will be releasing an iOS app too. ┬аWe hope that this mobile app will play a significant role in posting & resolving consumer complaints quickly. Please feel free to send your comments and keep posting your consumer complaints!
Updated on 28th Jan 2026 TL;DR:Most consumer complaints fail to get resolved due to old cases, Insufficient evidence, and unclear demands. Complaints against individuals and not responding to follow-up questions also reduce the chances of success.
You can find many open consumer complaints at our complaints page here. There are many closed consumer complaints as well on this page but it looks majority of the complaints posted at our platform are open. Often we receive questions from users that why there are so many open consumer complaints at Voxya and if we could not resolve these open complaints, whats the guarantee that we will resolve new consumer complaints? We are happy that you asked. This question is frequently asked, so we are writing this post to answer all such questions.
When we receive any fresh consumer complaint at Voxya, first we try to validate it by asking questions, collecting evidences, understanding resolution required and researching on the company. The actual efforts for resolving any consumer complaint starts at much later stage, when these all pre-requisites gets completed. This validation stage of resolving complaint, is the stage where most of the consumer complaints fails. Lets understand the factors which affects resolution of the consumer complaints :
1. Time-barred complaints
We can not resolve a consumer complaint if it is too old. Many times it happens that consumers are posting very old cases at Voxya. They are posting it just to vent their frustration, without any motive of getting resolution. We are unable to resolve such cases because we can not attract the attention of the company for obvious reasons.
2. Insufficient evidence
This is the most common reason for unable to resolve a consumer complaint. We have found that only few complaints have all the evidences to support their case. Though we ask for more evidences from consumers for each new complaint but most of the time, we don’t really get sufficient evidences from the consumers. In absence of evidences, we can not present your case to the companies.
3. Complaints against Individuals
If you are posting a complaint against any individual, it is most likely to fail. Because it is very difficult to trace individuals and get favorable resolution from them. Nobody knows them and they are mostly not public figures so they do not care about their reputation. In contrary to this, companies are sensitive to their customers and would go extra mile to resolve consumer complaints.
4. Un-responsive consumer
Simply posting your complaint at Voxya will not get you desired results. You need to pro-actively involved in every stage of the resolution process. Often we see that consumers are not responding to our queries and are unable to provide sufficient evidences on time, but still they want their consumer complaints to get resolved at Voxya. Please note that we can not resolve your complaint, if you are un-responsive.
5. Ambiguous resolution demands
Though we have been successful in resolving genuine consumer complaints at our platform but that does not mean that we can get any resolution for your dispute! We convey all your demands to companies. So, posting unreasonable resolution demands may switch off your company, thinking it to be unrealistic. Similarly, it is also important for you to provide what exactly you require as resolution for your problem. Sometimes, we are unable to understand what resolution you want for your complaint? So, please be very specific what you want the company to do in order to resolve your compalint.
6. Lack of Social Sharing
Last but not least, we have seen that very few users are sharing their posted complaints in the social network. We encourage this to put maximum pressure on the brands to resolve your consumer complaints quickly. If you are not sharing your complaints in social media then the companies will not get enough social pressure to resolve complaints. After all, this is the basic concept of our platform!
So guys, though we are putting 100% efforts to resolve your consumer complaints but your active participation is also required at every stage of the resolution process.
