The National Consumer Disputes Redressal Commission hold Royal Enfield and its dealer were responsible for poor service because a new motorcycle had oil leakage from the first day of delivery.
The customer bought a Royal Enfield Thunderbird 350 in 2015. Oil started leaking on the same day. Even after many repairs at the service centre, the problem continued. The customer said the bike had a manufacturing defect and asked for replacement or full refund but received no response. Aggrived by this, he filed a complaint against Royal Enfield and its dealer.
The District Consumer Disputes Redressal Forum Mumbai first ordered replacement or refund with compensation. Later, the Maharashtra State Consumer Disputes Redressal Commission changed this and said only the engine should be replaced.
Finally, NCDRC decided that since no expert proof of manufacturing defect was given, full bike replacement was not required. But because the customer suffered for years, the Commission ordered free engine replacement, ₹50,000 compensation, and ₹25,000 legal cost. If delayed, extra interest and monthly penalty would apply.
If you have purchased a product or service and are not happy with the outcome, Voxya helps you take effective legal action against brands, all from the comfort and safety of your home.