Hero Electric is one of India’s top electric two-wheeler manufacturers, with over 4 lakh vehicles on the road. However, like any automotive brand, Hero Electric also faces consumer complaints related to vehicle performance, service issues, part malfunctions, etc. from time to time. This guide covers various methods and best practices to conveniently learn how to resolve Hero Electric vehicles complaints.
If you have had a poor ownership experience with your Hero Electric scooter or bike, there are a few ways to resolve your valid complaints.
What details should you include in your complaint against Hero Electric?
To register an effective complaint against Hero Electric, make sure to provide these details:
– Vehicle’s Model, VIN, Year of Purchase
– Invoice copies showing ownership
– Names of dealer / service centres visited
– Date / nature of problem faced
– Pictures / videos showcasing the issue
– Warranty status of your vehicle
– Attempts already made to resolve the problems
Providing comprehensive details associated with your vehicle’s issues makes it easier for Hero Electric to diagnose the problem and resolve it quickly.
How Long Does Hero Electric Take To Resolve Complaints?
Hero Electric aims to respond to consumer complaints on its website or other digital platforms within five working days. However, actual complaint resolution time can vary from 7 days to 30 days depending on:
– Type of complaint
– Criticality of issue
– Parts / Approvals required
– Assessment time by a service centre
Follow diligently with Hero Electric’s customer team till satisfactory closure.
What Are The Possible Outcomes From Complaints Against Hero Electric?
When you register a valid vehicle performance complaint against Hero Electric, some possible outcomes include:
– Repair assistance at authorized service centres
– Replacement of malfunctioning parts
– Extended warranty coverage
– Partial or complete refund settlement
– Exchange offer for upgrading vehicle variant
However, do note that outcomes are determined on a case-to-case basis post-assessment.
How to Resolve Hero Electric Vehicle Complaints – Step-by-Step Process
Lets talk about how to resolve Hero Electric vehicles complaints without much wait. If you face persistent, unresolved issues with your Hero Electric scooter or bike, there are various structured complaint resolution processes that customers should follow when seeking appropriate redressal or assistance:
File Online Complaint on Voxya
Voxya is a popular online consumer complaints forum helping over 200,000 aggrieved customers resolve their issues with brands across sectors. To complaint against Hero Electric via Voxya:
– Visit Voxya’s website or download the app
– Select Hero Electric under the Automobiles category
– Register with your email ID & mobile number
– File detailed complaint assigning status tags
– Add supporting documents as evidence
Voxya’s team sends the complaint to Hero Electric while guiding the overall resolution process through their arbitration model for equitable closure as per your satisfaction.
Contact Hero Electric’s Customer Service
Our guide, how to resolve Hero Electric vehicles complaints, will not be complete unless we mention that you can directly contact Hero Electric customer care helpline number, 1860 266 2662, between 9 AM and 7 PM Monday-Sunday or email their support team at support@heroelectric.com – for any vehicle-related complaints.
Provide complete details of your grievance and always demand a complaint reference number for seamless follow-ups later. However, give them at least three weeks before exploring the next resolution alternatives.
Post on Social Media Platforms
If Hero Electric cannot diagnose or resolve your EV issues even after visits or direct complaints, publish your complaint additionally on Social Media platforms like Twitter, Facebook etc to highlight your poor ownership experience while seeking resolution from the company.
The public nature of complaints forces Hero Electric to urgently intervene as their wider audience reputation is at risk.
Seek Government Intervention
You can also approach the appropriate regional transportation authority or the Union Government Transport Division office to file complaints against Hero Electric, especially around safety issues, quality failures or violations. As electric vehicle sector governance currently comes under Central guidelines.
Appropriate penalties may be enforced subject to investigation of issues highlighted after collective complaints.
We hope this guide gives you an appropriate understanding of how to resolve Hero Electric vehicles complaints efficiently through their dedicated channels or third-party forums. Let us know if you have any other questions!
Also Read- https://voxya.com/stories/how-to-resolve-hero-motocorp-complaints/