Nobroker - refund not given

Details of the Transaction:

Service Booked: Legal services for property registration

Date of Payment: **th September ****

Amount Paid: Rs. **,***/-

Mode of Payment: UPI transfer to nobrokercechnol***.rzp@icici

Transaction ID: T**********************



Nature of Complaint:

Misrepresentation of Services:

It was explicitly promised from your side (telephonically) before payment of services that a Field Relationship Manager (FRM) will be assigned to me within ** minutes of booking the service and document collection will be initiated either on the same day or the next day. However, these assurances/promises were not honored, and no follow-up was provided. I was left without any assistance or communication regarding the status of my service.

Non-Delivery of Services:

Despite having paid the full amount of Rs. **,***/-, NoBroker.com has failed to initiate or provide any of the promised services related to the property registration. Further, No document collection, coordination or any action has been taken till date.

Incomplete Disclosure and Transparency:

An invoice showing an amount of Rs. */- instead of actually paid amount of *****/- was generated by NoBroker.com, and the same have been sent on my email. (UPI receipt of *****/- attached for reference). Additionally, there was no clear communication regarding the process, deliverables or timelines for providing the promised services which further created confusion and frustration on my part.

Unprofessional Behavior and Lack of Response:

I have made numerous attempts to contact your customer support, which includes approximately **-** calls and the same were not answered satisfactorily. The responses I did receive were either vague or offered no real resolution. Despite my multiple follow-up attempts, I have not received any meaningful update regarding my case. (Call recordings available as evidence.)

Refund Rejection:

Upon realizing that NoBroker.com had not provided any services, I formally requested a cancellation of the services and a refund of the amount paid. However, this request was unjustifiably rejected without any valid explanation or justification, leaving me with no alternative but to pursue legal action.

Demand for Resolution:

In view of the above, I demand the following actions from NoBroker.com, within ** days of receipt of this notice:

-Immediate cancellation of the services that were promised but never delivered.

-Full refund of the amount of Rs. **,***/- paid by me for the services that were not rendered.

-Compensation of Rs. *,**,***/- for the mental stress, inconvenience and loss of time caused due to the unprofessional conduct and failure of NoBroker.com to provide the promised services.