- Blocked my customer care access for a month Open
I live in the heart of Coimbatore in a prime area. Cellular network, however, is very poor inside our house and for the last * years, we have been complaining to Vodafone to our provider to rectify this. A lot of complaints were filed a few officials from the company visited but no rectification was done. We had to go out of the house every time we had a call. After years of pursuing, I switched to prepaid as I was paying over *** every month not receiving calls and even their missed call alerts did not work. When I switched to prepaid in August, they cut my customer care access for a month without informing me (I complained at a local store to no avail) I was unable to call Vodafone customer care. Ironically it is a paid service. They just blocked me without any notice or reason. As a paying consumer, this to me is a breach of contract. I tweeted about it since November only expecting a simple call back, an explanation or an apology. I wrote emails. No response from customer care. The emails came with a standard reply saying, now your services have resumed but not really answering the query, why was it terminated in the first place. Vodafone is nearly a monopoly now and they are audacious. What is a consumer contract and what obligations do they have in fulfilling them. Why am I paying for a service that cuts me off most of the time? Why is there no response to consumer complaints and requests?
Are you brand?
Are you Lawyer?
Damages for loss and agony
"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."
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