Tag: consumer complaint

How to file consumer complaint on e-jagriti? (Documents included)
यह लेख हिंदी में पढ़ें

If you are unhappy with any product or service, you can file a consumer complaint online at e-jagriti platform. Below are the steps to file a complaint:

1. Go to the official website at https://e-jagriti.gov.in and click on the Login/Sign Up button.

2. At the login page, enter your login details, if you have already registered with the e-jagriti portal.

3. If you are not a registered user, click the Register Button to register yourself. You will have to provide your Mobile Number, email address and full name for registration. You will get a One Time Password (OTP) on your mobile number & Email to verify account. You will get an option to set up Password and Role for your account. You should select your Role as Consumer / Authorised Representative.

4. In the next step, you will be required to provide your address information which will be used for communications in the court proceedings. Also, you will have to upload Government issued documents (Aadhaar Card, Driver’s License, Passport etc) to verify your identity.

5. Once you complete the registration process, you will be required to Log in into e-jagriti portal with your newly created account credentials. After login you will be taken to your Dashboard, where you can find all your filed, pending and disposed cases.

6. Now click the option “File New Case” at the left-hand side panel in your Dashboard. Then select the option of “Consumer Complaint” to start filing a fresh case at e-jagriti platform. On this screen, you will see a list of documents (Index, Memo of Parties, Proforma, Synopsis, Dates and Events etc) which you will be required to submit to file a consumer complaint.

Before proceeding further, you first need to collect/prepare these required documents so that you can smoothly complete the online case filing process.

Are you confused with the e-jagriti documents required and want sample of documents?

Get e-jagriti Sample Document Kit @ Rs.699 only.

7. To file a new case, you will have to provide details like Amount paid, Amount claimed, Date of cause of action, State, District, Case category and Sub-category. Based on Amount involved in the complaint and the place of cause of action, the court fee and the jurisdiction of the matter will be decided – whether your case will be filed in District Consumer Forum, State or National Consumer Disputes Redressal Commission.

8. Next you will be required to provide details of Complainant and the Opposite party in your case. Please note that you can add additional complainant and opposite parties, if your case requires.

9. The next step in filing complaint is to upload all the required documents at the e-jagriti portal. You should be ready with the PDFs of all the relevant documents like index, proforma, memos etc. to complete the filing of e-jagriti consumer complaint. The file size of each PDF file should not be more than 10 MB. You will also get option to add Additional documents in this step wherein you can upload all the relevant evidence in your case like Invoice, Payment receipt, Email records, Bank statements etc.

10. After uploading all the required documents at E-Jagriti portal, you can Preview and complete final submission of the consumer complaint. Once all the documents are uploaded successfully, you will see your case as “Pending” in your Dashboard.

Documents required to file a Case at e-jagriti.gov.in
1. Index
2. Proforma for Filing Consumer Complaint
3. Synopsis with List of Dates and Events
4. Memo of Parties
5. Consumer Complaint with Notarised affidavit
6. Annexures / Documents
7. Application (IA)
8. Vakalatnama
Index is like a book index that provides page numbers for each section or document in your complaint.

Proforma provides important details of the case, like jurisdiction, category, amount claimed, etc.

Dates & Events is a list of important events in your case along with their respective dates.

Memo provides the name, address, and contact details of each party involved in the case.

Consumer Complaint is a written document explaining the problem that you have faced and clearly states the relief that you are seeking. It should also mention the compensation, damages, costs, refund, or interest amount.

You can upload additional documents or Annexures to support your consumer complaint. These could be pieces of evidence such as invoices, payment receipts, agreements, letters, emails, pictures, etc.

If you are filing a fresh consumer complaint, then IA application will not be required.

If you are filing and attending the case yourself and will not be hiring an advocate to represent you in court, then you do not need a Vakalatnama.

If you want to learn more about Consumer Court process, check our paperback book or read online book.

Monitoring Complaint Status

It is suggested to actively check your consumer complaint status on e-jagriti portal. Regularly checking the status can help in influencing the speed and outcome of your complaint resolution.
- Regularly check the status of your case on the portal.
- Respond promptly to any requests for additional information from e-jagriti.
Ensuring Success on e-jagriti: Best Practices

Follow these best practices to optimize your e-jagriti complaint to influence the outcome. (Source: eDaakhil Case Filing) Here is how to optimize your consumer complaint for a successful resolution:

Crafting Your Complaint

It is important to draft your consumer complaint clearly. Explain the issue and the resolution you are seeking. Be specific about what went wrong and how you would like the company to resolve the dispute. Use a neutral and factual tone and avoid any emotional language that could suppress the key facts of your case.

Providing Evidence

The strength of your complaint largely depends on the evidence and other details you provide. Submit all the relevant documents such as Bills, receipts, warranties, emails, and photographs that support your claim.

Active Follow-Up

You should be proactive after filing your consumer complaint. Regularly check the status of your complaint through the e-jagriti portal and responding promptly to any additional information or documentation requests from the authorities.

Seeking Additional Support

Sometimes the entire complaint filing process can be challenging for consumers. You should consult a professional lawyer or consumer rights organization like Voxya if you are not sure about your rights or the process. They can provide guidance, support, and in some cases, representation to get resolution in your case.

Thats all!

We hope that by following the steps and best practices outlined in this article, you can improve your chances of getting a favorable resolution in your consumer complaint through e-jagriti.

Frequently Asked Questions

Is the e-Jagriti portal — or even going to consumer court — worth the time?

Yes. If you have faced unfair trade practices, defective products, or poor services, filing a complaint through e-Jagriti or physically in consumer court can help you seek redressal. The portal saves time, avoids unnecessary travel, and provides a transparent digital process. However, you can hire a lawyer if you are busy and does not want to be involved in legal complexities yourself. The lawyer can file case offline or online using e-jagriti.

Should I file a case on e-Jagriti (new version of e-Daakhil) or go to consumer court physically without a lawyer?

If you are comfortable with online procedures and document submission, e-Jagriti is a convenient choice. You don’t need a lawyer. However, if you’re unfamiliar with digital filing, you can visit the consumer court physically and submit your complaint in person.

What are the documents required to file a Consumer Complaint?

The key documents typically required are:
Index
Memo of Parties
Proforma
Synopsis
List of Dates & Events
Consumer Complaint
Notarised Affidavit
Supporting documents (e.g. invoices, payment receipts, emails, photos, agreements, etc.)

How to get help with the Proforma for filing a consumer complaint on e-Jagriti?

You can find sample Proforma templates online or purchase a sample document template kit from Voxya. The template has to be filled with details such as jurisdiction, category, and amount claimed.

How to get help with Synopsis, List of Dates and Events for filing consumer complaint on e-Jagriti?

You can refer to sample formats or use paid sample document kit that include fillable templates for Synopsis and Dates & Events. These are offered by Voxya here that assist with e-Jagriti filing.

How to get help with Memo of Parties and Consumer Complaint with Notarised Affidavit for filing consumer complaint on e-Jagriti?

You can either draft them yourself using sample templates or purchase sample document kit from Voxya. It can help you prepare the Memo of Parties, Complaint, and Affidavit.

Can I use old sample documents that I purchased a few months ago?

No, you should use them only if they are still relevant and match the current format accepted by the portal or court. Just make sure the templates are updated with your latest details.

Do I need to send a legal notice to the company via registered post before filing a legal case on e-Jagriti?

Yes, it is required to send a legal notice via registered post before filing a complaint. This gives the company a fair chance to respond and shows the court you made an effort to resolve the issue amicably.

Do I need to go to district court for notarizing my documents?

Though you can get documents notarized at any licensed notary public but it is always better to be at the district court to get this done. Many advocates in the court offer notary services.

Can I hire a lawyer and pay them to take care of these complex legal things?

Yes. While it’s not mandatory to hire a lawyer for consumer cases, you can hire a lawyer if you prefer legal assistance with document preparation, filing, or court representation.

Can I get help by contacting NCH, e-Daakhil, or e-Jagriti helpline number?

Yes, you can try reaching out to them but they typically assist with basic queries, not document drafting or legal advice.

Can you please explain each of the documents required and share a sample format of each?

Yes, each document serves a specific purpose. Here’s a brief overview:

Index – A table listing all attached documents with page numbers
Memo of Parties – Details of complainant(s) and opposite party(ies)
Proforma – Form containing jurisdiction, amount claimed, case type, etc.
Synopsis – Short summary of the complaint
List of Dates & Events – Chronological list of incidents
Consumer Complaint – Full written complaint with facts and relief sought
Affidavit – A notarized statement affirming the truth of your complaint

You can find sample formats online or purchase a sample document kit from Voxya here.

Is the case hearing done online or offline in the court?

Currently, case filing is online but hearings are mostly offline in the consumer court. However, some courts may allow video conferencing depending on the case and availability.

Are you looking for Required Documents for
filing a Case on e-Jagriti?

Get e-Jagriti Sample Document Kit
Just ₹699 only

Simply download, fill in your case details, and
you are ready to file case at e-jagriti portal.

Kit includes sample formats of Index, Proforma,
Synopsis, List of Dates and Events, Memo of Parties, and Affidavit.

Relevant Links

E-Jagriti portal login (Register and login if you want to file a fresh consumer complaint)
Send Legal Notice (File a complaint and select option to send Legal Notice)
List of Consumer Courts in India (Select State and then select District to view details)
Hire a lawyer (If you want a lawyer to file, fight and get judgement in the case on your behalf)
Consumer Court Process (Check the complete process of filing case in Consumer Court)
Check Case status (Check status of your consumer complaint at Voxya)

EJagriti #ConsumerAwareness #DigitalConsumerRights #ConsumerProtectionIndia #EmpoweredConsumers #OnlineGrievanceRedressal #ConsumerEducation KnowYourRights #ConsumerPlatformIndia #JagoGrahakJago #ConsumerForum #ConsumerCourt #ConsumerCourtCase
August 3, 2025
ई-जागृति पर उपभोक्ता शिकायत कैसे दर्ज करें?
Read this article in English

यदि आप किसी उत्पाद या सेवा से असंतुष्ट हैं, तो आप ई-जागृति प्लेटफ़ॉर्म पर ऑनलाइन उपभोक्ता शिकायत दर्ज कर सकते हैं। नीचे शिकायत दर्ज करने की पूरी प्रक्रिया दी गई है:

चरण 1:

आधिकारिक वेबसाइट https://e-jagriti.gov.in पर जाएं और Login / Sign Up बटन पर क्लिक करें।

चरण 2:

लॉगिन पेज पर, यदि आप पहले से पंजीकृत हैं, तो अपने लॉगिन विवरण दर्ज करें।

चरण 3:

यदि आप पंजीकृत उपयोगकर्ता नहीं हैं, तो Register बटन पर क्लिक करें और पंजीकरण करें।
पंजीकरण के लिए मोबाइल नंबर, ईमेल पता और पूरा नाम देना होगा।
अपने मोबाइल नंबर और ईमेल पर आपको OTP (One-Time Password) प्राप्त होगा, जिससे खाता सत्यापित किया जाएगा।
इसके बाद, आप अपना पासवर्ड और भूमिका (Role) सेट करेंगे — भूमिका चुनें: Consumer / Authorised Representative।

चरण 4:

अगले चरण में, आपको अपना पता (Address) दर्ज करना होगा, जो अदालत कार्यवाही में संचार के लिए उपयोग होगा। साथ ही, आपको सरकारी प्रमाण-पत्र (जैसे आधार कार्ड, ड्राइविंग लाइसेंस, पासपोर्ट आदि) अपलोड करने होंगे ताकि आपकी पहचान सत्यापित हो सके।

चरण 5:

पंजीकरण पूरा करने के बाद, अपने बनाये गए लॉगिन विवरण के साथ ई-जागृति पोर्टल में लॉग इन (Log in) करें।
लॉगिन के बाद आप अपने डैशबोर्ड पर पहुंचेंगे, जहाँ आप दर्ज, लंबित और निपटाए गए सभी मामले देख सकते हैं।

चरण 6:

डैशबोर्ड के बाईं ओर के पैनल में “File New Case” विकल्प पर क्लिक करें। फिर “Consumer Complaint” चुनें ताकि आप एक नया केस दर्ज कर सकें।
इस स्क्रीन पर आपको निम्न दस्तावेजों की सूची दिखाई देगी जिन्हें अपलोड करना आवश्यक है:
Index, Memo of Parties, Proforma, Synopsis, Dates and Events, आदि।

शिकायत दर्ज करने से पहले, कृपया सभी आवश्यक दस्तावेज़ इकट्ठा / तैयार कर लें ताकि प्रक्रिया बिना किसी रुकावट के पूरी हो सके।

यदि दस्तावेजों को लेकर आप किसी भ्रम में हैं और इनके नमूने चाहते हैं, तो आप ₹699 में e‑jagriti Sample Document Kit प्राप्त कर सकते हैं।

चरण 7:

नया शिकायत दाखिल करने के लिए, निम्न विवरण भरना होता है:
- भुगतान की गई राशि
- दावा की गई राशि
- घटना की तिथि (Cause of action)
- राज्य और जिला
- केस श्रेणी व उप-श्रेणी
शिकायत में शामिल राशि और घटना स्थल के आधार पर कोर्ट फीस और न्यायिक क्षेत्राधिकार तय होगा — यह तय करेगा कि केस जिला उपभोक्ता फोरम, राज्य आयोग, या राष्ट्रीय आयोग में दर्ज किया जाएगा।

चरण 8:

इसके बाद, आपके केस में शिकायतकर्ता (Complainant) और विपरीत पक्ष (Opposite Party) का विवरण देना होगा।
ध्यान दें कि आवश्यकता होने पर आप अतिरिक्त शिकायतकर्ता या विपक्षी पक्ष जोड़ सकते हैं।

चरण 9:

अगला चरण है सभी आवश्यक दस्तावेज़ ई-जागृति पोर्टल पर अपलोड करना।
आपके पास निम्न दस्तावेज़ों की PDF तैयार होनी चाहिए: Index, Proforma, Memo आदि।
प्रत्येक PDF फाइल का आकार 10 एमबी से अधिक नहीं होना चाहिए।
इस चरण में आप Additional Documents / Annexures अपलोड कर सकते हैं, जैसे: Invoice, Payment receipt, Emails, Bank statements, Photos आदि।

चरण 10:

सभी दस्तावेज़ अपलोड करने के बाद, आप शिकायत को पूर्वावलोकन (Preview) कर सकते हैं और फाइल सबमिट कर सकते हैं।
सफलतापूर्वक अपलोड के बाद, आपका केस आपके डैशबोर्ड में “Pending” स्थिति में दिखाई देगा।

ई‑जागृति पर केस दर्ज करने हेतु आवश्यक दस्तावेज़
- Index
- Proforma for filing consumer complaint
- Synopsis with List of Dates and Events
- Memo of Parties
- Consumer Complaint with notarised affidavit
- Annexures / Supporting Documents
- Application (IA)
- Vakalatnama
दस्तावेज़ों का विवरण

Index – आपकी शिकायत में शामिल प्रत्येक अनुभाग या दस्तावेज़ का पृष्ठ संख्या सहित सारांश
Proforma – मामला संबंधी महत्वपूर्ण जानकारी जैसे क्षेत्राधिकार, श्रेणी, दावा राशि इत्यादि
Dates & Events – घटनाओं की समय-क्रम सूची अपने-अपने तिथियों के साथ
Memo – प्रत्येक पार्टी का नाम, पता और संपर्क जानकारी
Consumer Complaint – आप जो समस्या झेल चुके हैं उसका स्पष्ट वर्णन और आप जो राहत चाहते हैं (मुआवजा, नुकसान, लागत, रिफंड या ब्याज राशि)
Annexures / Supporting Documents – Invoice, Payment Receipt, ईमेल, फोटो, बैंक स्टेटमेंट जैसे संदर्भित सबूत

अगर आप ताज़ा उपभोक्ता शिकायत दर्ज कर रहे हैं, तो IA Application आवश्यक नहीं है।
यदि आप स्वयं शिकायत दर्ज और शपथपत्र सहित उपस्थित हो रहे हैं और वकील नहीं रख रहे, तो आपको Vakalatnama की आवश्यकता नहीं है।

यदि दस्तावेजों को लेकर आप किसी भ्रम में हैं और इनके नमूने चाहते हैं, तो आप ₹699 में e‑jagriti Sample Document Kit प्राप्त कर सकते हैं।

शिकायत की स्थिति का निरंतर निरीक्षण
- समय-समय पर ई-जागृति पोर्टल पर अपनी शिकायत की स्थिति ज़रूर देखें।
- यदि पोर्टल या अधिकारी अतिरिक्त जानकारी या दस्तावेज़ माँगें, तो तुरंत प्रतिक्रिया दें।
  इस तरह, आपकी शिकायत के समाधान की प्रक्रिया तेज़ हो सकती है।
ई-जागृति पर सफलता के लिए सर्वश्रेष्ठ अभ्यास (Best Practices)

ई‑जागृति शिकायत की सफलता के लिए निम्नलिखित बातों का पालन करें:

शिकायत का प्रारूप
- अपनी शिकायत को स्पष्ट और तथ्यात्मक भाषा में लिखें।
- समस्या का वर्णन और जिस राहत की मांग है, उसे सटीक रूप से लिखें।
- अंतिम उद्देश्य बताएं — मुआवजा, नुकसान भरपाई, ब्याज, लागत या रिफंड।
- भावनात्मक भाषा से बचें और तथ्यों पर ध्यान दें।
प्रमाण जुटाना
- दावा मजबूत बनाने के लिए ज़रूरी सबूत जैसे: बिल, रसीद, वॉरंटी, ईमेल, फोटो, चैट रिकॉर्ड आदि संलग्न करें।
नियमित अनुवर्ती
- शिकायत दर्ज करने के बाद, पोर्टल पर स्थिति नियमित रूप से जांचें।
- अधिकारियों द्वारा माँगी गई अतिरिक्त जानकारी का समय पर जवाब दें।
सहायता प्राप्त करना
- यदि प्रक्रिया जटिल लग रही हो, तो किसी वकील या उपभोक्ता अधिकार संगठन जैसे Voxya (या सार्थक सेवा प्रदाता) से परामर्श लें।
- वे दस्तावेजी तैयारी, मार्गदर्शन, या न्यायालय में प्रतिनिधित्व में आपकी सहायता कर सकते हैं।
निष्कर्ष

हमें आशा है कि इस लेख में बताए गए चरणों और सर्वोत्तम उपायों के माध्यम से, आप ई-जागृति के ज़रिए अपनी उपभोक्ता शिकायत का सफल समाधान सुनिश्चित कर सकते हैं।

अक्सर पूछे जाने वाले प्रश्न (FAQs)

क्या ई-जागृति पोर्टल — या उपभोक्ता अदालत जाना — समय की बर्बादी है?

नहीं। यदि आपने अनुचित व्यापार प्रथाएं, दोषपूर्ण उत्पाद या खराब सेवाएं झेली हैं, तो ई-जागृति पोर्टल के माध्यम से या सीधे उपभोक्ता अदालत में शिकायत दर्ज करना मददगार हो सकता है। यह पोर्टल समय बचाता है, अनावश्यक यात्रा से बचाता है, और एक पारदर्शी डिजिटल प्रक्रिया प्रदान करता है।
हालाँकि, यदि आप व्यस्त हैं या कानूनी प्रक्रिया में शामिल नहीं होना चाहते, तो आप वकील नियुक्त कर सकते हैं, जो आपके लिए केस को ऑनलाइन या ऑफलाइन दर्ज कर सकता है।

मुझे e-jagriti (e-Daakhil का नया संस्करण) पर केस दर्ज करना चाहिए या बिना वकील के उपभोक्ता अदालत जाना चाहिए?

यदि आप ऑनलाइन प्रक्रिया और दस्तावेज़ जमा करने में सहज हैं, तो ई-जागृति एक सुविधाजनक विकल्प है और इसके लिए वकील की आवश्यकता नहीं है। लेकिन यदि आप डिजिटल फाइलिंग से परिचित नहीं हैं, तो आप स्वयं उपभोक्ता अदालत जाकर शिकायत दर्ज कर सकते हैं।

उपभोक्ता शिकायत दर्ज करने के लिए कौन-कौन से दस्तावेज़ आवश्यक हैं?

आमतौर पर निम्न दस्तावेज़ आवश्यक होते हैं:
Index (सूची)
Memo of Parties (पार्टियों का विवरण)
Proforma (प्रपत्र)
Synopsis (संक्षिप्त विवरण)
List of Dates & Events (तिथियों और घटनाओं की सूची)
Consumer Complaint (उपभोक्ता शिकायत)
Notarised Affidavit (शपथपत्र)
Supporting Documents (जैसे बिल, रसीदें, ईमेल, तस्वीरें, एग्रीमेंट आदि)

ई-जागृति पर उपभोक्ता शिकायत दर्ज करने के लिए Proforma में मदद कैसे लें?

आप ऑनलाइन Proforma के नमूने खोज सकते हैं या Voxya से सैंपल डॉक्यूमेंट किट खरीद सकते हैं। इस फॉर्म में आपको क्षेत्राधिकार, केस श्रेणी और दावा राशि जैसे विवरण भरने होते हैं।

Synopsis और List of Dates & Events की तैयारी में मदद कैसे लें?

आप नमूना प्रारूप (sample format) देख सकते हैं या भरे जा सकने योग्य टेम्प्लेट वाली सैंपल डॉक्यूमेंट किट खरीद सकते हैं। Voxya जैसी सेवाएं इस प्रक्रिया में आपकी मदद कर सकती हैं।

Memo of Parties और Consumer Complaint with Affidavit की तैयारी में कैसे मदद मिलेगी?

आप स्वयं सैंपल टेम्प्लेट का उपयोग करके तैयार कर सकते हैं या Voxya से सैंपल डॉक्यूमेंट किट खरीद सकते हैं, जिसमें Memo of Parties, Complaint और Affidavit शामिल होते हैं।

क्या मैं कुछ महीने पहले खरीदे गए पुराने सैंपल दस्तावेज़ों का उपयोग कर सकता हूँ?

सिर्फ तभी करें, जब वे अब भी प्रासंगिक और पोर्टल या कोर्ट द्वारा स्वीकार्य वर्तमान प्रारूप से मेल खाते हों। सुनिश्चित करें कि आपने उनमें अपनी ताज़ा जानकारी अपडेट की है।

क्या मुझे शिकायत दर्ज करने से पहले रजिस्टर्ड पोस्ट के माध्यम से कंपनी को Legal Notice भेजना जरूरी है?

हाँ। शिकायत दर्ज करने से पहले रजिस्टर्ड पोस्ट द्वारा कानूनी नोटिस भेजना अनिवार्य है। इससे कंपनी को जवाब देने का उचित अवसर मिलता है और यह अदालत को दर्शाता है कि आपने विवाद को सौहार्दपूर्वक सुलझाने का प्रयास किया।

क्या मुझे दस्तावेज़ों को नोटराइज़ (notarize) कराने के लिए ज़िला अदालत जाना होगा?

आप किसी भी लाइसेंस प्राप्त नोटरी से दस्तावेज़ नोटराइज़ करा सकते हैं, लेकिन ज़िला अदालत में कराना बेहतर माना जाता है, क्योंकि वहाँ कई वकील यह सेवा प्रदान करते हैं।

क्या मैं वकील को नियुक्त कर सकता हूँ और उसे यह जटिल कानूनी प्रक्रिया संभालने के लिए भुगतान कर सकता हूँ?

हाँ। उपभोक्ता मामलों के लिए वकील नियुक्त करना अनिवार्य नहीं है, लेकिन यदि आप दस्तावेज़ी कार्य, फाइलिंग या कोर्ट में प्रतिनिधित्व में कानूनी सहायता चाहते हैं तो आप वकील नियुक्त कर सकते हैं।

क्या मैं NCH, e-Daakhil या e-Jagriti हेल्पलाइन नंबर से सहायता प्राप्त कर सकता हूँ?

हाँ, आप उनसे संपर्क कर सकते हैं, लेकिन वे आमतौर पर मूलभूत प्रश्नों में सहायता करते हैं, न कि दस्तावेज़ तैयार करने या कानूनी सलाह देने में।

क्या आप प्रत्येक आवश्यक दस्तावेज़ का उद्देश्य समझा सकते हैं और उनका सैंपल प्रारूप भी साझा कर सकते हैं?

Index
सभी दस्तावेज़ों की पृष्ठ संख्या सहित सूची
Memo of Parties
शिकायतकर्ता और विपक्षी पक्ष का नाम, पता, संपर्क
Proforma
क्षेत्राधिकार, दावा राशि, केस प्रकार इत्यादि विवरण
Synopsis
शिकायत का संक्षिप्त सारांश
Dates & Events
घटनाओं की तिथि-क्रमबद्ध सूची
Consumer Complaint
पूरी शिकायत जिसमें समस्या और राहत का उल्लेख
Affidavit
आपकी शिकायत की सत्यता की शपथबद्ध घोषणा

आप इन दस्तावेज़ों के सैंपल ऑनलाइन पा सकते हैं, या Voxya से सैंपल डॉक्यूमेंट किट खरीद सकते हैं।

क्या केस की सुनवाई ऑनलाइन होती है या अदालत में ऑफलाइन?

फिलहाल केस दर्ज करने की प्रक्रिया ऑनलाइन है, लेकिन अधिकांश सुनवाई उपभोक्ता अदालत में ऑफलाइन होती है। हालांकि, कुछ अदालतें वीडियो कॉन्फ्रेंसिंग के माध्यम से सुनवाई की अनुमति देती हैं — यह केस और अदालत की सुविधा पर निर्भर करता है।

संबंधित लिंक

E-Jagriti portal login (यदि आप नई उपभोक्ता शिकायत दर्ज करना चाहते हैं तो रजिस्टर करें और लॉगिन करें)
Send Legal Notice (शिकायत दर्ज करें और “Legal Notice भेजें” का विकल्प चुनें)
List of Consumer Courts in India (राज्य चुनें और फिर ज़िला चुनें ताकि विवरण देख सकें)
Hire a lawyer (यदि आप चाहते हैं कि कोई वकील आपके केस को दर्ज करे, लड़े और निर्णय दिलाए)
Consumer Court Process (उपभोक्ता अदालत में केस दाखिल करने की पूरी प्रक्रिया देखें)
Check Case status (Voxya पर अपनी उपभोक्ता शिकायत की स्थिति जांचें)

EJagriti #ConsumerAwareness #DigitalConsumerRights #ConsumerProtectionIndia #EmpoweredConsumers #OnlineGrievanceRedressal #ConsumerEducation KnowYourRights #ConsumerPlatformIndia #JagoGrahakJago #ConsumerForum #ConsumerCourt #ConsumerCourtCase
January 1, 2025
How To Resolve Intellipaat Complaints: A Step-By-Step Guide
Intellipaat is one of the most popular e-learning platforms in India, offering a wide range of courses in trending domains like AI, cloud computing, DevOps, data science, and more. However, like any company, Intellipaat also faces occasional complaints about its services.

If you are looking for How To Resolve Intellipaat Complaints, don’t worry – there are options available to get your problems resolved.

Understanding Common Intellipaat Complaints

Some of the most common complaints against Intellipaat include:
- Course quality not being up to the mark
- Incomplete or outdated course content
- Issues with instructors and mentor support
- Problems accessing course materials
- Non-receipt of course completion certificate
- Billing and refund issues
Most complaints are around course quality, content, refund or access issues. Complaints typically arise when Intellipaat updates its curriculum or phases out certain courses.

How Long Does Intellipaat Complaint Resolution Take?

Intellipaat aims to resolve most complaints within 5-7 working days. However, some complaints involving refunds, loan settlement, content updates, or instructor issues may take longer – around 15-20 days.

If your complaint requires technical work or coordination with multiple teams, allow Intellipaat some additional time to investigate and fix the problem. Stay in touch with their support team to track resolution progress. But if your Intellipaat complaint is about refund issues or loan settlement, it is suggested to act immediately to save your CIBIL score.

Step-by-Step: Filing an Intellipaat Complaint

If you face any problems as an Intellipaat learner, first file a complaint directly with their support team. Here is the standard process:
1. Visit the Intellipaat Support Page
  
  Intellipaat provides 24×7 support through email, phone, WhatsApp, Telegram, and live chat. Access all contact information on their Support page.
2. Select the Right Contact Option
  
  To get faster assistance, use the phone, live chat, or Telegram/WhatsApp contact options. For less urgent complaints, you can send an email and expect a response within 24 hours.
3. Provide Relevant Information
  
  When contacting Intellipaat support, provide complete details like your registered email ID, course details, order ID, etc., along with a description of your complaint. Providing as many specifics as possible will allow for quicker resolution.
4. Follow Up Regularly
  
  After registering your complaint with Intellipaat, follow up with them proactively for updates instead of waiting passively. Send polite reminders if you do not receive any response within 2-3 working days for your complaint.
5. Escalate if Needed
  
  If your Intellipaat complaint remain unresolved despite repeated follow-ups, demand to speak to a manager via call or email. Be polite yet firm and state you need higher intervention to get your issues addressed.
How to Resolve Intellipaat Complaints

Besides the direct complaint process, there are a few other ways to seek redressal if you face problems with Intellipaat:

Raise your Voice in Social Media

You can use Social media platform like X.com to reach to company officials and get quick attention in your complaint. You can search for persons sitting at higher management by company name and then tag them in your post. Do not forget to include proper hash tags and mentions if you really want some action in your complaint.

Post on Intellipaat’s Facebook Page

Intellipaat has an official Facebook page with over 630K followers. You can post about your complaint here, but ensure you are polite and factual in your post. Their social media team is quite responsive and aims to resolve highlighted issues quickly.

Use Voxya Consumer Forum

Voxya is India’s leading consumer complaint forum. If communication with Intellipaat fails to solve your problems, file a complaint at Voxya for free. Your complaint gets published online and shared with thousands of people, creating pressure for redressal. Intellipaat has responded to most Voxya complaints positively so far.

Conclusion

When it comes to how to resolve Intellipaat complaints, first reach out to their support team directly regarding any issues you face. While Intellipaat’s support is generally responsive, if your queries remain unresolved, don’t hesitate to escalate further on consumer forums like Voxya.

The online consumer complaint platform allows you to file grievances regarding Intellipaat’s service, track their redressal status, and enable consumer authorities to intervene for satisfactory settlements. Utilizing such channels can help fast-track resolution in case Intellipaat’s own channels fail to promptly address your issues.

If you do not get any resolution in your complaint, you should file a case in Consumer Court through an experienced consumer forum lawyer.

We hope this guide helps in answering how to resolve Intellipaat complaints and it gives you more clarity on resolving Intellipaat complaints through proper channels.

Also Read- https://voxya.com/stories/resolve-complaints-against-miles-education/
December 27, 2024
How to file a Consumer Complaint in Consumer Court?

Consumer Protection Act 1986 empowers consumers to file their consumer complaints by visiting the Consumer Court at the district, state or national level along with the documents required for filing the complaint. As the Act has provided a very simple procedure for filing the complaint so anyone can do this. Thus, you do not need any lawyer to file a consumer complaint in the consumer court. Lets see how you can file a complaint in consumer court in India in this step-by-step guide.

Eligibility of filing Consumer Complaint

You should be Consumer
First of all you should check whether you are eligible to file a consumer complaint in Consumer Court or not? The Consumer Protection Act says that only consumers are eligible to file consumer complaints. In layman’s language, anybody who buys a product or avails a service for a consideration (partial / full payment or a promise), either for his personal use or to earn his livelihood by means of self employment, is a consumer in the eyes of law and so he is eligible to file a complaint. It is not necessary that the consumer himself has to file the complaint. Even his wife, husband, relative or his legal representative can also file complaint on his behalf.

Be within Time Limit
Secondly, it is important that a consumer complaint should be filed within two years from the date on which cause of action arises.

Attach Supporting Documents
Thirdly, you should have convincing evidences, proofs, bill and invoice etc. in order to support your complaint. Without compelling evidences to prove injustice or inconvenience or loss on your part, your case is most likely to be rejected by the court.

Jurisdiction of Court
Finally, you need to ensure that your case falls within the jurisdiction of the particular District / State commission where you are planning to file the consumer complaint. Usually, you should file consumer complaint in the district where the goods or services were sold, or where the office of opposite party or his residence is located. Apart from this, you also need to ensure the correct jurisdiction based on your claim in the case :

a) If the amount of claim is less than Rs. 20 Lacs, then the District Consumer Disputes Redressal Forum has got the jurisdiction to hear the complaint.

b) If the amount of claim is more than Rs. 20 Lacs but less than Rs. 1 Crore, then the State Consumer Dispute Redressal Commission will entertain the complaint.

c) If the amount of claim is more than Rs 1 Crore, then the National Consumer Disputes Redressal Commission will hear the complaint. However, a dis-satisfied consumer can directly approach National Commission or can appeal against decisions of the state commission.

Once you are satisfied that you fulfill all these above conditions then filing complaint is a straight forward three step process :

Step 1 : Draft Consumer Complaint

First of all you should collect name & addresses of all the opposite parties. You can easily get this information from the invoice or bill which you might have received from them. Your complaint should explain the problem which you have faced and clearly state the relief which you are seeking. It should also mention the compensation, damages, cost, refund or interest amount. However, if you are too lazy to draft your complaint yourself then you should file your complaint at voxya.com and we will draft a professional complaint on your behalf.

Step 2 : Send Legal Notice

After you have drafted your complaint, it is now time to send a legal notice to the opposite party. Sending a legal notice to opposite party is mandatory before filing a formal consumer case. This is done in order to provide an opportunity to the opposite party to settle the case and to send a signal that the consumer is seriously planning to file a consumer case against the opposite party. You should normally send this legal notice to opposite party via registered post and wait for altleast 30 days for any response from the opposite party. If the opposite party refuses to resolve the complaint or simply neglects the notice, then you can approach the consumer court. Please note that if you have filed your consumer complaint at voxya then we will send legal notice on your behalf and you need not to do anything.

Step 3 : Approach Consumer Court

Filing a formal Consumer Complaint in Consumer Court does not require any special preparations. As previously stated, you do not require any lawyer for filing the case, so you can do this yourself. Just mention all the details of the case on a plain paper, attach annexures and submit it in four copies, plus additional copies for each opposite party. Looking too complex? Don’t worry, Voxya.com can prepare consumer case documents for you.

Please note that if you are filing an appeal in Consumer court then you need to provide Certified copy of the district forum order and have to deposit Rs.25,000 or 50% of the award or compensation amount, whichever is less.

Required Court Fees

You need to deposit the required court fees for entertaining your consumer case in different courts. The amount of court fees is determined on the basis of the total value of goods or services and the compensation claimed.

For District forums
Up to Rs.100,000 : Fees is Rs.100
Between Rs.100,000 – Rs.500,000 : Fees is Rs.200
Between Rs.500,000 -Rs.10,00,000 : Fees is Rs.400
Above Rs.10,00,000 and up to Rs.20,00,000 : Fees is Rs.500

For State forums
Above Rs.20,00,000 – Rs.50,00,000 : Fees is Rs.2,000
Above Rs.50,00,000 – Rs.100,00,000 : Fees is Rs.4,000

For National Commission
The fees is Rs.5,000

Once you are ready with your formal written complaint and have arranged the necessary fees then you just need to sign the documents and submit them in the consumer court personally. It usually takes only 2-3 hours in filing a complaint in the court.

Thats it! Hope you like the guide and will keep sending your valuable comments.

April 9, 2018