यह लेख हिंदी में पढ़ें
Updated on 28th November 2025
If you are unhappy with any product or service, you can file a consumer complaint online at e-jagriti platform. Below are the steps to file a complaint:
1. Go to the official website at https://e-jagriti.gov.in and click on the Login/Sign Up button.
2. At the login page, enter your login details, if you have already registered with the e-jagriti portal.
3. If you are not a registered user, click the Register Button to register yourself. You will have to provide your Mobile Number, email address and full name for registration. You will get a One Time Password (OTP) on your mobile number & Email to verify account. You will get an option to set up Password and Role for your account. You should select your Role as Consumer / Authorised Representative.
4. In the next step, you will be required to provide your address information which will be used for communications in the court proceedings. Also, you will have to upload Government issued documents (Aadhaar Card, Driver’s License, Passport etc) to verify your identity.
5. Once you complete the registration process, you will be required to Log in into e-jagriti portal with your newly created account credentials. After login you will be taken to your Dashboard, where you can find all your filed, pending and disposed cases.
6. Now click the option “File New Case” at the left-hand side panel in your Dashboard. Then select the option of “Consumer Complaint” to start filing a fresh case at e-jagriti platform. On this screen, you will see a list of documents (Index, Memo of Parties, Proforma, Synopsis, Dates and Events etc) which you will be required to submit to file a consumer complaint.
Before proceeding further, you first need to collect/prepare these required documents so that you can smoothly complete the online case filing process.
Are you confused with the e-jagriti documents required and want sample of documents?
7. To file a new case, you will have to provide details like Amount paid, Amount claimed, Date of cause of action, State, District, Case category and Sub-category. Based on Amount involved in the complaint and the place of cause of action, the court fee and the jurisdiction of the matter will be decided – whether your case will be filed in District Consumer Forum, State or National Consumer Disputes Redressal Commission.
8. Next you will be required to provide details of Complainant and the Opposite party in your case. Please note that you can add additional complainant and opposite parties, if your case requires.
9. The next step in filing complaint is to upload all the required documents at the e-jagriti portal. You should be ready with the PDFs of all the relevant documents like index, proforma, memos etc. to complete the filing of e-jagriti consumer complaint. The file size of each PDF file should not be more than 10 MB. You will also get option to add Additional documents in this step wherein you can upload all the relevant evidence in your case like Invoice, Payment receipt, Email records, Bank statements etc.
10. After uploading all the required documents at E-Jagriti portal, you can Preview and complete final submission of the consumer complaint. Once all the documents are uploaded successfully, you will see your case as “Pending” in your Dashboard.
Documents required to file a Case at e-jagriti.gov.in
- Index
- Proforma for Filing Consumer Complaint
- Synopsis with List of Dates and Events
- Memo of Parties
- Consumer Complaint with Notarised affidavit
- Annexures / Documents
- Application (IA)
- Vakalatnama
Index is like a book index that provides page numbers for each section or document in your complaint.
Proforma provides important details of the case, like jurisdiction, category, amount claimed, etc.
Dates & Events is a list of important events in your case along with their respective dates.
Memo provides the name, address, and contact details of each party involved in the case.
Consumer Complaint is a written document explaining the problem that you have faced and clearly states the relief that you are seeking. It should also mention the compensation, damages, costs, refund, or interest amount.
You can upload additional documents or Annexures to support your consumer complaint. These could be pieces of evidence such as invoices, payment receipts, agreements, letters, emails, pictures, etc.
If you are filing a fresh consumer complaint, then IA application will not be required.
If you are filing and attending the case yourself and will not be hiring an advocate to represent you in court, then you do not need a Vakalatnama.
If you want to learn more about Consumer Court process, check our paperback book or read online book.
Monitoring Complaint Status
It is suggested to actively check your consumer complaint status on e-jagriti portal. Regularly checking the status can help in influencing the speed and outcome of your complaint resolution.
- Regularly check the status of your case on the portal.
- Respond promptly to any requests for additional information from e-jagriti.
Ensuring Success on e-jagriti: Best Practices
Follow these best practices to optimize your e-jagriti complaint to influence the outcome. Here is how to optimize your consumer complaint for a successful resolution:
Crafting Your Complaint
It is important to draft your consumer complaint clearly. Explain the issue and the resolution you are seeking. Be specific about what went wrong and how you would like the company to resolve the dispute. Use a neutral and factual tone and avoid any emotional language that could suppress the key facts of your case.
Providing Evidence
The strength of your complaint largely depends on the evidence and other details you provide. Submit all the relevant documents such as Bills, receipts, warranties, emails, and photographs that support your claim.
Active Follow-Up
You should be proactive after filing your consumer complaint. Regularly check the status of your complaint through the e-jagriti portal and responding promptly to any additional information or documentation requests from the authorities.
Seeking Additional Support
Sometimes the entire complaint filing process can be challenging for consumers. You should consult a professional lawyer or consumer rights organization like Voxya if you are not sure about your rights or the process. They can provide guidance, support, and in some cases, representation to get resolution in your case.
Thats all!
We hope that by following the steps and best practices outlined in this article, you can improve your chances of getting a favorable resolution in your consumer complaint through e-jagriti.
Frequently Asked Questions
Is the e-Jagriti portal — or even going to consumer court — worth the time?
Yes. If you have faced unfair trade practices, defective products, or poor services, filing a complaint through e-Jagriti or physically in consumer court can help you seek redressal. The portal saves time, avoids unnecessary travel, and provides a transparent digital process. However, you can hire a lawyer if you are busy and does not want to be involved in legal complexities yourself. The lawyer can file case offline or online using e-jagriti.
Should I file a case on e-Jagriti (new version of e-Daakhil) or go to consumer court physically without a lawyer?
If you are comfortable with online procedures and document submission, e-Jagriti is a convenient choice. You don’t need a lawyer. However, if you’re unfamiliar with digital filing, you can visit the consumer court physically and submit your complaint in person.
What are the documents required to file a Consumer Complaint?
The key documents typically required are:
Index
Memo of Parties
Proforma
Synopsis
List of Dates & Events
Consumer Complaint
Notarised Affidavit
Supporting documents (e.g. invoices, payment receipts, emails, photos, agreements, etc.)
How to get help with the Proforma for filing a consumer complaint on e-Jagriti?
You can find sample Proforma templates online or purchase a sample document template kit from Voxya. The template has to be filled with details such as jurisdiction, category, and amount claimed.
How to get help with Synopsis, List of Dates and Events for filing consumer complaint on e-Jagriti?
You can refer to sample formats or use paid sample document kit that include fillable templates for Synopsis and Dates & Events. These are offered by Voxya here that assist with e-Jagriti filing.
How to get help with Memo of Parties and Consumer Complaint with Notarised Affidavit for filing consumer complaint on e-Jagriti?
You can either draft them yourself using sample templates or purchase sample document kit from Voxya. It can help you prepare the Memo of Parties, Complaint, and Affidavit.
Can I use old sample documents that I purchased a few months ago?
No, you should use them only if they are still relevant and match the current format accepted by the portal or court. Just make sure the templates are updated with your latest details.
Do I need to send a legal notice to the company via registered post before filing a legal case on e-Jagriti?
Yes, it is required to send a legal notice via registered post before filing a complaint. This gives the company a fair chance to respond and shows the court you made an effort to resolve the issue amicably.
Do I need to go to district court for notarizing my documents?
Though you can get documents notarized at any licensed notary public but it is always better to be at the district court to get this done. Many advocates in the court offer notary services.
Can I hire a lawyer and pay them to take care of these complex legal things?
Yes. While it’s not mandatory to hire a lawyer for consumer cases, you can hire a lawyer if you prefer legal assistance with document preparation, filing, or court representation.
Can I get help by contacting NCH, e-Daakhil, or e-Jagriti helpline number?
Yes, you can try reaching out to them but they typically assist with basic queries, not document drafting or legal advice.
Can you please explain each of the documents required and share a sample format of each?
Yes, each document serves a specific purpose. Here’s a brief overview:
Index – A table listing all attached documents with page numbers
Memo of Parties – Details of complainant(s) and opposite party(ies)
Proforma – Form containing jurisdiction, amount claimed, case type, etc.
Synopsis – Short summary of the complaint
List of Dates & Events – Chronological list of incidents
Consumer Complaint – Full written complaint with facts and relief sought
Affidavit – A notarized statement affirming the truth of your complaint
You can find sample formats online or purchase a sample document kit from Voxya here.
Is the case hearing done online or offline in the court?
Currently, case filing is online but hearings are mostly offline in the consumer court. However, some courts may allow video conferencing depending on the case and availability.
Are you looking for Required Documents for
filing a Case on e-Jagriti?
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Kit includes sample formats of Index, Proforma,
Synopsis, List of Dates and Events, Memo of Parties, and Affidavit.
Relevant Links
E-Jagriti portal login (Register and login if you want to file a fresh consumer complaint)
Send Legal Notice (File a complaint and select option to send Legal Notice)
List of Consumer Courts in India (Select State and then select District to view details)
Hire a lawyer (If you want a lawyer to file, fight and get judgement in the case on your behalf)
Consumer Court Process (Check the complete process of filing case in Consumer Court)
Check Case status (Check status of your consumer complaint at Voxya)
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If you are looking for legal advice to resolve your complaint then Talk To A Lawyer now!
