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lenovo - Lenovo not replacing part for my laptop on time and not cooperating even laptop is in warranty perio

Ganesh Shankar Jadhawar filed complaint against lenovo on Oct 6, 2020

I purchased new laptop from Lenovo on **th Sept **** and on **th morning laptop was not starting so I visited near lenovo service centre and they told me laptop's motherboard is gone and need to replace motherboard so I raised request online for onsite engineer visit for part replacement on **th Sept, today is *th Oct **** but no one from Lenovo contacted me or updated me for the same. when called customer care they are not providing ETA and giving excuses of Covid.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

lenovo

148

Total Complaints

71

Total Resolved

47.97%

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