Odoo, Quikr, Amazon complaint resolved and much more at Voxya.com

Sorry guys, for not writing stories of consumers complaints these days. Honestly, last few weeks have been very busy here at Voxya as we were resolving Odoo, Quikr and Amazon complaint and was upgrading our platform with mobile apps & company’s portal.

First, we were engaged in completing and releasing our first version of mobile app. It took lot of design & functional iterations to come up with the best mobile app for filing consumer complaints. And we are happy to announce that it is now live and available for download here: https://play.google.com/store/apps/details?id=com.voxya.voxya

You can post your consumer complaints, search for companies and check status of your complaints through this mobile app. To know more about the features and to view the screens, please check our previous write up here

Secondly, we were engaged in “successfully” resolving few consumer complaints filed by consumers at our Voxya platform. In one such success story, we resolved a case filed by Mr. John Rajan against Odoo ERP which is Headquartered in Europe but has a development centre in India. Mr. John bought one month Odoo subscription on a condition that he will not be billed for next month unless he likes the software. But unfortunately without getting any approval, his credit card was wrongly charged for second month’s subscription. This was not expected from Odoo so he filed a consumer complaint at Voxya.com. Very soon due to our unique consumer complaint platform, the complaint got circulated on social media and ultimately reached to the Director Odoo (APAC region) in Hongkong. Immediately, he contacted Voxya.com personally and showed interest in resolving the consumer complaint. We coordinated with Mr. John and got refund from Odoo team in less than 2 days time!

Usually, it is rare to find such pro-activeness by any company to resolve consumer complaints but it seems that Odoo knows how to make customers happy. We really appreciate the efforts taken by team Odoo in resolving this complaint quickly and special thanks to the Director APAC who took personal interest in solving the problem.
You can check the Twitter tweet and Odoo’s reply here. Check original complaint filed by Mr. John at Voxya here

We also resolved Amazon complaint where delivery boy was not delivering the product but later on filing complaint at Voxya, this Amazon complaint was resolved. Similarly, we resolved Quikr complaint where the Ad was not published as Premium after payment was charged. With Voxya’s help, a student got fee refund for EEG Lab workshop, which he could not attend. So, overall very tiring month but we are really very happy with the results so far 🙂

Lastly, we were engaged in on-boarding few Companies at our platform. Within two months time from the date of launching our portal for Companies, we have now seven companies resolving consumer complaints at Voxya.com, including some big names like Yatra, Odoo and Snapdeal. We are hoping that very soon we will have more companies on-board to resolve Amazon complaint, Shopclues complaints, PayTM complaints etc. So, we are very excited to resolve more consumer complaints at our unique platform.

File consumer complaints against multiple brands via Mobile app

Good news! Very soon you will be able to file consumer complaints easily via our mobile app. We are building a small mobile app for filing consumer complaints. With this mobile app you can file consumer complaints easily from your mobile devices. The app will also provide facility to update the status of your consumer complaints by marking them closed or resolved.

We have almost completed all the basic modules in the app like a dashboard, File a complaint, Service Selection, My Complaint, Activity Logged, talk To A lawyer, Vcoins, etc.  Check the below screenshots to view the user interface which we are designing. We hope you will like it 🙂

Voxya Consumer Complaint Forum App

Voxya Consumer Complaint Forum App

Voxya Consumer Complaint Forum App

Voxya Consumer Complaint Forum App

Voxya Consumer Complaint Forum App

voxya mobile app

In order to use this mobile app, you need to first need to download Voxya mobile app. After this, you will be able to file a consumer complaint by providing details of your complaint and the resolution which you require. Also, it is possible to select the premium services (Sending legal notice, Preparing Case documents, Notice Copy, and Talk To A Lawyer) in the app and pay for these services via Net Banking, Wallets, UPI, Credit card or Debit cards.

We have added a section “Record Your Complaint”, you can record your complaint instead of typing using the voice record option. You can also raise your request for a lawyer consultation for your consumer case. We also provide an Activity logs section in my complaint section where consumers can track the status of activity logged by consumer or the Voxya team. We solved all the problems related to complaint posting and this provides the easiest way to post or track your complaint status easily via this mobile app. Hence, you can post multiple complaints against multiple brands by using this single mobile app. You can also check the status of all your consumer complaints and update them if they are resolved by the company.     

Initially we are building an Android app but very soon we will be releasing an iOS app too.  We hope that this mobile app will play a significant role in posting & resolving consumer complaints quickly. Please feel free to send your comments and keep posting your consumer complaints!