How to resolve the ACT Fibernet complaint in Chennai?

Table of Contents

• What is ACT Fibernet?
• Why is my ACT internet not working?
• How to report the ACT issue?
• How much time will it take for my complaint to get resolved?
• Where can I find answers related to my queries?

What is ACT Fibernet?

Atria Convergence Technologies was founded in the year 2000 by Sunder Raju. It is one of the largest internet service providers in India, with its headquarters located in Bengaluru. It works to provide Fibernet (internet via fibre optics that offers speed more than 900Mbps), but now has started other services like digital television services, channelling various OTT platforms, etc.

Its vision is to become the most admired home entertainment servicing providing company in India. It has now over 2 million happy customers that are using the sheer speed of the ACT fibernet.

Why is my ACT internet not working?

One can do the following troubleshooting methods till the technician arrives:

• Switch off, and switch on the router after 10-15 minutes.
  
• Check the LAN cable whether it is plugged into the computer/router properly or not.
  
• Make sure that the LAN Card/Wireless adapter is not disabled.
  
• Check the LED lights on the LAN card are blinking like they did earlier or not.
  
• Make sure that the LAN Connection indicates “Connected”.
  
• Go to Start > Run, here type “cmd” and the Command prompt / DOS prompt will appear. In the Dialogue box displayed on the screen, type “ipconfig /release” followed by “ipconfig /renew”. Then try to surf again.
  
• Disable, and then enable the LAN card/Wireless Card/switch off the router.
  
• Make sure that the IP settings are set to receive a DHCP IP.
  
  Note – If you have subscribed for a static IP from ACT Fibernet, make sure that the same is configured into your PC/Laptop/Router properly. If someone has changed their device, the ACT team must be informed so that they authenticate the new device and bind the static IP to the same.

Other reasons can be:

Your subscription has ended. Kindly recharge the subscription.
You have reached your download limit. According to the fair usage policy, once you have reached your download limit, the system will automatically shift your network to the lower bandwidth once you have exhausted your data limit. After recharge or another day, it will come back to normal.

Looking for the solution to Internet broadband complaint, then File a complaint now!

How to report the ACT issue or File an ACT Fibernet Complaint in Chennai?

1. Customers can call their nearest local ACT dealer (from which they might have purchased the connection or the number written on the invoice, or contact the mechanic who came to make the connection) and inform them about the issue.
   
2. If the troubleshooting steps do not work, then one can contact the support team at 8612301999.
   
3. One can download the ACT Fibernet app from the Google Play store and report the issue in the support section (found at the bottom of the app). One has to log in with their credentials to register the complaint.
   
4. Call your city customer care number at 044-42840000 (for Chennai), or mail at helpdesk.chn@reshavctcorp.in. Other city numbers are listed here: https://couponwish.in/act-fibernet-customer-care-number-toll-free/.
   
5. If they do not respond, then WhatsApp to the official number 9945999459, or call at 9121212121, 7288999999, or 1800 1022 836 for ACT Fibernet issues. For digital TV issues, call 1800 1022 836.
   
6. File your complaint against ACT Fibernet to take legal action against them for improper services. It helps consumers to get a replacement, refund, and compensation as soon as possible.

How much time will it take for my complaint to get resolved?

It can take up to 1-2 days or more to resolve, depending upon the type of problem and the situations in your area. One must remain calm and patient in such situations, and understand the technicalities- why the problem occurred, and why it took this much time to resolve.

Where can I find answers related to my queries?

One can find all their answers related to various services here: https://www.actcorp.in/faq.

If you are a user of ACT Fibernet and getting similar problems like no service given, slow internet speed, service not activated, no refund provided, the wrong package given, upgrade not applied, etc. or not satisfied with the services given by them, then you can file a complaint at Voxya online consumer complaint forum to resolve your complaint quickly with an optimal solution.