Indiacakes.com - Cake not delivered refund not yet done

Hi, this is with regard to my order id ****** with indiacakes.com I placed my order with indiacakes.com for the first time on **th November, **** at around **am in the morning for a birthday cake - same day delivery. I made complete payment and my booking was confirmed, payment was confirmed. I was promised that my cake will be delivered by *pm on **th Novemeber, ****. I waited till *pm on **th Nov, **** but my family did not receive the cake. I received no calls or messages from indiacakes.com to update me on this as well. After waiting till *PM, When I called them to enquire about my cake delivery status , customer care service confirmed that my cake will be delivered by *pm itself on **th Nov ****. Even then she did not inform me of any delay, she said everything was on time and I shall receive the cake by *PM. (you can listen to the call recordings for reference) After * mins post call, indiacakes.com suddenly sends me message and emails to pay additional delivery charge. I was not notified about this extra charge when I bought the cake. If you guys had extra delivery charge with the order, why wasnt i notified about it at the time of payment. Because I entered the PINCODE and you should have told me that it is a remote location then and there! Any other cake delivery site like ferns and petals would ask for extra delivery charge (if needed) when the customer makes the payment. Indiacakes.com did not delivery my product on **th Nov, **** and so next day i asked them for a refund of my mney. They requested me to place a cancellation request which I have done. But they are not refunding my amount to my bank account. They are willing to pay me coupon code for which I will be forced to use their service again. I have had a very nasty experience with Indiacakes.com and I refuse to transact any further with them. I demand my money to be refunded in my bank account and nothing less.

It has been a week already and I have not yet received my email