Zomato
- Zomato support service is pathetic Closed
Rajesh K filed this complaint against Zomato on Oct 31, 2019
Sub: Order Number: **********
I experience very bad behavior from Zomato customer service person and the food delivery person today.
I ordered from * restaurants today in Pune from Zomato.
* from Cake N Ballon and *nd one from Taareef Restaurant. The delivery from cake n ballon was delivered on time at my doorstep but the delivery from Taareef Restaurant was done * km away
The delivery guy called me to collect the food * km away from my house or he said that he will cancel the order. I sent my brother to collect the food fearing that the order will be canceled and I will lose my money.
When I compliant this to your customer service he said that it was my fault to give the wrong pin location. If the pin was wrong how come the *st guy delivered the food to my doorstep without even calling to get the correct location.
After taking the delivery from the delivery person when we opened the bag the food was spilled all over the places in the bag. It seems that the food was opened or eaten by someone.
Attached is the photo of the food that was delivered.
Apart from such a horrible experience, I was also shocked by the way Zomato customer service person spoke to me on chat making fun of me. I am really disappointed with the way I got the response from the Zomato customer service guy. The guy was trying to bully me on chat.
I had written my review on this behavior on Zomato review but they have deleted this review. Which means you can only write a good review of Zomato.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Zomato
Resolved
Frustrated? File a Complaint
Max Serve Solutions Pvt Ltd
"Thankful to Voxya. As soon as the company received the legal notice, they contacted me and refunded my money taking back their items."
Purushothama N
Related Complaints
Zomato - ZOMATO WALLET REFUND Closed
I had added Rs.****.** on dated**-**-**** by mistake and asked them to refund Rs.****.** but they are denying. Please help....
Mar 27, 2024 by PARMOD KUMAR AGGARWAL
Zomato - I am unable to use wallet money Closed
I am unable to use my wallet balance to place orders...I sent multiple mails to customer support and grievance also but there is no response till now.....
Mar 24, 2024 by TARUN
Zomato - Received spoiled food Closed
I have received like a week old food that absolutely smells like shit. And when I try to talk about this with zomato chat it just doesn't resolve and says we'll send a fucking mail. I want my refund! Help me... ...
Mar 24, 2024 by Nandan Appinedi
Zomato - Worst food experience Closed
Dear sir/madam I have ordered food in Zomato on **th,**th &**th but food was worst taste. I have sent mail also regarding this to help@zomato.com. but they are not responde properly. kindly take action against zomato...
Mar 17, 2024 by ANANDA SIVAKUMAR
Zomato - My zomato membership disappeared all of a sudden Closed
I am a zomato user and i was using a single account since a very long time. I have been zomato pro (earlier Zomato gold) member since more than * years. Yesterday suddenly, i see that my pro membership disappeared in the app and my recent ord...
Mar 10, 2024 by Zeel karia