- You Lost Your Loyal Customer And An Promoter Who Was With You Since The Time When It Was All Started Open
What a pathetic stay !
I have been your customer when it was all started and the no of times that i have stayed with you is more then ***, I have been keep on promoting about you in all my circle, But now i can say that you lost your loyal customer.
Dear OYO Team,
This is regarding the booking ID: AHUX****,
As recently i made a booking through your app with updating my company GST No. the booking was dated from **/**/**** to **/**/**** at the time of check-in even i mentioned the guy at hotel that i need GST Invoice and he said sure the invoice will be given by OYO Team, which still i have not received. Also am writing to you is my stay was hell pathetic as:
*. The Hotel was equal to an horror place that no one will feel secure at the time of stay, it was totally different from the pictures that are uploaded on your application. Also their was no one to assist for luggage not even for showing the room. The hotel guy just gave the key to me and told the floor, I mean what the hell ! Add of the property is (OYO ***** Hotel Prince Residency, Gurugram).
*. Still i managed somehow but when i entered the room no appliance were working as TV speakers were damaged no audio was coming out, bedsheets were untidy even the pillows.
*. Also I added my breakfast at the time of booking and what i came to know after visiting at the property that they don't have their kitchen active for dinner or any food. This is so disgrace and shameful that one side on your app you booked my breakfast and added it to my bill, and on another hand the person doesn't get the promised commitment for which he is being charged
like If someone by mistake relay their trust on you then for sure you will make him die from starving. Is it so???
*. And the final issue for which i have been escalating more then ten times and having a word parallelly with your experience manager for getting my GST Invoice as the details were added on your app regarding my GST No. and I was fool that i trusted you again under the mentioned tag line on your app " Add you GST No. anytime for getting Gst invoice bill at the time of checkout and experience an hassle free stay.
Wooowwww ! such fake commitments, I mean i have an question for myself that was this the chain i was staying from so long & kept on promoting ? Is everything fake about you and we may believe that OYO has right to misdeal in market with people emotions with fake commitments ?
Here is an simple advice for you that Rather then dumping hotels everywhere first keep a check on quality standards that you are dealing in.
Also the people of today's era don't need ur cheap rooms, firstly they need is quality and fulfilling of commitments made to them that's what will enhance their experience and give you an chance of making them frequent users of your service.
Such bad hospitality service in my experience !!!
Kindly provide my GST invoice with my GST no. on it asap,
As per Govt. no one can deny providing gst Invoice to the party having registered gst no.
I will put this out and escalate it on each and every social media platform & showcase that how OYO is dealing behind the scenes.
You lost your loyal customer & let me tell you, many more down to go !
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
"Bajaj Finserv refunded my amount. Voxya, thank you for your support."
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