Yatra.com
- Yatra didn t consider refund documents from airline and refunded very little money Offered Resolution
Jickson K. John filed this complaint against Yatra.com on Sep 20, 2020
I Booked Flight Tickets Worth Rs.**** Of Goair Via Yatra.Com...Yatra Ref. No. *************...Goair Pnr Z*JHNM.. Airline Had Cancelled The Flights And I Was Unable To Travel....I Asked For Refund From Yatra.Com And They Transferred Only Rs.*** + *** Instead Of Rs.****. I have sent them the refund documents I received from airline but they didn't consider them.Also they charged Rs.*** as service charge eventhough they charged service charge of Rs *** at the time of booking of tickets.This is clearly illegal as they failed to provide service.Also they deducted an unknown amount of Rs.** and promotional discount Rs.***.Yatra.com failed to communicate with the airline on my behalf.So yatra should communicate with airline and share the details of communication as email with me.Since yatra caused mental agony and emotional distress to me they should give a compensation of Rs.*******.Also they should transfer Rs*** + Rs.**+ Rs.***.Also they should communicate with airline and take into consideration the refund documents I sent to them.
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Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Yatra.com
Resolved
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"Thanks Voxya team, because of your support I was able to reach concern persons to resolve my disputed case with multiple stakeholders."
Kushal Prahladbhai Prajapati
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