Wrongly purchased deals worth INR 71929 ^Open

Posted on: Jun 22, 2017

Complaint filed against: PayTM

It is to notify that, on 21st of june'17 while making payment for recharge in PAYTM of Rs.150 I have wrongly selected few deals worth of INR 71929 (1.Mauritius of 22779, 2.Kerala of 19000 and 3.Kashmir 30000) have deducted from my account of kotak Mahindra bank. I called the customer care regarding this but they are denying to refund the amount. Many times I have informed them that, I have made this payment wrongly. It is such a huge amount for salaried person like me, I can't bear this burden please try to understand. I kept this amount in my account to repay my bond amount.

I also had a talk with the "agency" they are having a tie up with for tour, they said reservation and all the formalities are yet to be done, case is with the PAYTM only, if they want they can refund your amount(I have call recording also).

Many times I made the complaint but every time they are refusing it stating that it is non-refundable. I am also from service industry(bank) , I know how the thing works. Kindly guide and help to get my amount get refunded.


order no :3415517307

What would I do with these vouchers worth 71929. Please help.

I have all the recordings and chats with me

Resolution Demanded: Get refund or credit for your purchase

Complaint filed by: Saurav singh