- Wrong Product Pickedup by Amazon Open
Posted on: Dec 20, 2017
Complaint filed against: Amazon India
On 19th November 2017. I have placed an order with Amazon.in with Order# 407-1373537-3233935. I had Size issue with the Product so i had to return. Unfortunately the Courier Person who had come to pick the product "Mangal Casual New Style Denim Shirt For Boys And Men (42)". Informed that he is from Myntra.com. So at the same time i have 3 Shirts to be returned to Myntra.com
He picked that 3 Shirts instead of "Mangal Casual New Style Denim Shirt For Boys And Men (42)". I asked him for the Return Receipt and he told me that i will get a Sms but i didnot. The Refund was issued immediately i have received a Refund of Rs745. But the 3 Shirts that are picked up are not products of Amazon they need to be returned to Myntra.com on or before 24th December 2017.
I have complained to Amazon ATS person who picked the products from me. I called him. This is his Mobile Contact Number 8074778071. He said you will receive it back but it has been 26 Days.
As per Amazon policy reply the shirts should be sent back to me. I have sending numerous number of emails and Calling Amazon and there is no serious investigation done. However the people are so rude sending me an email replying saying we cant give your products back. This is a Clear Violation of Consumer Rights and i will file a Case in Consumer Forum.
I am coming to an end with Returning the Products to Myntra.com the total of 3 Shirts costs me Rs2695. Which is very huge amount to me. Amazon or its affiliated ATS will be liable for the total loss of Rs2695 towards picking a wrong product.
I need the 3 Shirts or Amazon has to pay me the amount for Loss.
This is the Final attempt of Communication i am sending it to you Guys. The next communication will be Legal and i will be Filing a Case in Consumer Forum.
Resolution Demanded: Get refund or credit for your purchase
Complaint filed by: DINESH UNDAVALLI