Flipkart
- Wrong product delivered Closed
Aman Agarwal filed this complaint against Flipkart on Jun 29, 2019
#flipkart ordered lenevo laptop on **th May and received my laptop on ** May. I was happy with flipkart service but on **th May i saw the IMEI number on my laptop is different from the IMEI number printed on my invoice. I complained about this with flipkart and thought they would re-generate the invoice with correct imei number. But Flipkart dis-agreed on this and asked for replacemnet. Have shared all the screenshot via email still twice the courier boy came with new laptop but my order was not replaced as courier boy was matching the invoice imei number with laptop imei. I mailed and called them multiple times and they keep on saying we have escalated this issue with courier partner and soon this issue will resolve. Finally they plan to arrange an engineer visit from Lenevo on **th June but that also did not happen. Its being more than a ** days but my laptop is not replaced. * times deadlines were missed and now i am not receiving any communication when i tried to contact them they keep on texting will call you back shortly but I haven't received any response. My laptop cost me around **K being from a middle class its means a lot to me. Is this the way to deal with customers. You are not able to resolve this issue within * month time frame. My Order id is OD******************. Being an old customer my trust was on flipkart thus i did not ordered from Amazon India but seems it was my mistake.
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Resolution Demanded:
Apology letter from company
Replace / Fix problem
Flipkart
Resolved
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