Myntra
- Wrong product delivered Closed
Sweety Kumari filed this complaint against Myntra on Nov 17, 2022
Dear Sir,
I purchased a product (BIBAKASS********(CKD****Off White)-Biba by Rohit Bal Off White & Red Floral Embroidered Regular Kurta With Churidar & Dupatta, size: **(S),Rs.****.** Order date: ** Oct **** with order no: *******-*******-*******. But a different product was delivered to me on ** Oct ****( style: KW****, JUMPSUIT *N, M.R.P: RS.****) which was not ordered by me.
I talked to customer service and the company sent a delivery agent to verify that the delivered product is wrong. After verification, the company accepted my return request. Company sent me the message of return pick-up, in which the pick-up agent number was also mentioned. I called the pick-up agent several times but he did not respond. Further I lodged a complaint against this and talked to customer service . Company customer executives assure me of returning the product in *-* working days. But the pick-up agent did not come to pick the wrong product. Now the company is denying the return by saying that they delivered the right product.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Myntra
Resolved
Frustrated? File a Complaint
MakeMyTrip
"My issue is resolved. I got the call from MMT and they refunded my amount. Thank you Voxya team. Thanks for being great help."
Mohd Afnan
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