- Wastage of time Closed
Case Number: ************
I bought Apple * in the first week of January. Just after, I bought my phone, it kept restarting. I called customer care. They asked me what operating system I was using. I told them **.*.*. Then they asked me to do some troubleshooting steps. I did as they told.But the problem did not resolve. So I called again. I was transferred to a senior executive. She asked me many questions and asked to send me some data. I did as she asked. It took a lot of my time. She told me that she would call me after * days. I did not receive any call. I also sent an email asking about progress. Did not receive any reply. Called Apple customer care again. I had to explain all details again. Then after waiting for a long time, I was transferred to a new senior executive. I had to explain all details of the case to him. Then he asked me for time stamp of data. I told him. It took a long time. Then I received a call on Saturday and he told me that they are still working on it. I said ok. Then I did not receive any response. I called Apple after * days and again I was transferred to a new executive after waiting for a long time. He asked me to monitor the phone and call Apple care immediately when the phone restarts and send him data immediately. I said its not possible since i am busy in my work Then he told me that he is fixing appointment with local Apple service center. I said ok. But after I hung up call, I received email that my case is closed. I called Apple care again and this time again I was transferred to a new executive after long wait and explanation. He fixed meeting in service center the next day. The next day, when the phone restarted, I was having some free time. So I immediately called customer care,I was again transferred to a new executive. I gave her all details and also sent the data again. She said she would call me after * days. But I did not receive any call but i received email that She tried to call but could not reach me. I immediately rev erted on email Then I called the executive's number. She did not pick up phone, so i left message. Then afterwards, I again sent email giving confirmation about call.Did not receive any reply. After * days, I again called her number she did not pick phone. I sent an email again. I did not receive any response. The following day, I called customer service center again. I was transferred to a new senior executive again. After waiting for a long time, she told me to visit service center. The next day, I went to service center. The service center people told me that my phone needs to get updated to **.*.* from **.*.* and the problem would be resolved.
During calls with customer care, I was told that top engineers were working on the issue. Nobody in customer care knew this simple solution and they kept wasting my time for no reason. This is not what I expected from a company like Apple.
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Apology letter from company
Damages for loss and agony
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