- Warrant claim not being honored Open
I had purchased an ASUS ROG notebook on **th December ****. On the **th of Jan, the notebook started to crash. Upon booting Linux, I came across the error of segmentation fault. Suspecting it to be a RAM error, I decided to clean and swap the RAMs. While doing the following operation, the plastic covering of the LED connector got slightly deformed. Upon rebooting, the notebook worked fine, however, the issue started to repeat after another * hours of operation. So, to debug this further, I submitted my laptop to the ASUS official service center at Hyderabad (F* services). Initially, the ASUS service center didn't comment anything for * days apart from saying that the LED connector is damaged, so you have to pay for it to which I agreed. * days later they said that the motherboard is damaged by the customer and it needs to be replaced. To this, I enquired what is the damage. And till date, they keep on saying that the motherboard is damaged without giving any solid reasons. Sometimes, they say the motherboard is burned, sometimes they say the motherboard PCB is broken and most of the time they say that the ASUS technical team has said that the motherboard is damaged. But still, they can not give any proof of their claims and keep on repeating that pay for the motherboard replacement cost. Seeing the erratic behavior of the service center, I raised multiple complaints to the ASUS directly. Every time, they reply that someone from the ASUS technical team will get back to you within * days time. But I never received any communication from them. Even the sales head of India, the Quality assessment people are not taking any actions and are just sitting silently in the mail chain. Rather, they are collectively working to find any possible reasons to extract out money. The notebook was used for hardly *-* days and since then am struggling. The RMA case is already pending since * weeks, still no answer. I would recommend, never to purchase any ASUS product. Worst customer service. I won't like to take the name of the people, but even the senior officials of ASUS are very corrupt and trying big to cheat the customers.
Are you brand?
Are you Lawyer?
Apology letter from company
Replace / Fix problem
Profit Aim Research
"It was very hard to get response from share advisory company but legal notice from Voxya made them to refund the full amount along with Rs.100,000 compensation!"
Asus - Faulty ASUS laptop Closed
The laptop started to show blue screen errors and stopped working after * to * months,after purchase in january ****.I contacted the company they repaired it but the problem came again after * to * weeks of rapair. The laptop has been repaired ...
Sep 13, 2019 by Shubham Thakur
I purchased Asus mobile through Flipkart on the date **th July **** but on the date **st July , problem is as it .I complain * time by phone and three time update their site , all time give us only assurances . All time Flipkart customer servi...
Jul 31, 2018 by Chandan Kumar singh
I ordered asus zenfone from flipkart i got it on ** July **** but when i checked device imei numbers by dialing *#**# it is showing only one imei number and other number is showing ****** so, i also send return request for refund on that day it...
Jul 17, 2018 by Pramod Patil
Asus zenfone max pro* Model ASUS_X**TD IMEI No *************** *************** Sir please enable the camera*Api module in my mobile.Thanking you....
Jul 08, 2020 by Nachimuthu Devendran
Since the day I have purchased an ASUS laptop there are software and hardware issues are going on like touchpad not working,lcd issue,camera issue, apps not working properly and recovery issue.Many parts of my laptop have been changed and agai...
Jul 04, 2020 by Nitesh Prasad