- Videocon D2h not initiating failed payment return/refund to bank account for customer id Open
I had recharged videocon d*h account with customer id ********* and registered mobile no. on **th June ****. For the first time I was paying **** Rs via paytm and in the website, during payment, it failed in videocon payment page and I got an error.
Later after ** mins, I had checked my online account of Videocon d*h but payment was not reflected. So I had again recharged **** Rs using net banking after ** mins. After that I validated and recharge was done for ** months later I checked my paytm wallet the amount that was deducted for first payment was not returned.
So I called up Videocon d*h. They said recharge is done twice and then I asked to refund *nd recharge as it was due to the payment failure. So they took complaint ********* on **th June but it's not resolved yet. I call them every alternate day and representative every time raise a new complaint about the case. I have * complaint numbers by now. The representative literally has no idea on the process some executive says the money will get refunded in **mins and some say the complaint is raised wrongly.
I have every call recorded even with senior executive they are telling some or other story every time and make false commitments and still and not returning my money. I want to file a legal case on them for mentally harassing customers.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
"Awesome and kudos to the team, I am feeling blessed to have someone to hear and resolve our issues."
No channels are working and showing channels not subscribed although we have recharged the account and there is balance in th account. Their customer care services are the worst with zero solutions....
May 07, 2020 by Om naagar
STB IS GETTING OFF AUTOMATICALLY ...
Apr 17, 2020 by Sunkoju suresh
Videocon D2h - Not recharged Closed
I had recharged my STB of rs *** on * April but it not recharged and amount is deducted from my account....
Apr 06, 2020 by Harsh Krishan
I am using Videocon d*h setup box for watching TV channels. I recharged my account and it shown in my account balance but still I am unable to watch any channel.it shows insufficient balance in channel screen but at account information window i...
Mar 31, 2020 by Karamveer singh
I recharged to a wrong d*h account. I was supposed to recharge my account bearing no.********* But recharged *********. Please reverse this transaction....
Mar 24, 2020 by Tasmeen Taj