- Videocon D2h not initiating failed payment return/refund to bank account for customer id Open
I had recharged videocon d*h account with customer id ********* and registered mobile no. on **th June ****. For the first time I was paying **** Rs via paytm and in the website, during payment, it failed in videocon payment page and I got an error.
Later after ** mins, I had checked my online account of Videocon d*h but payment was not reflected. So I had again recharged **** Rs using net banking after ** mins. After that I validated and recharge was done for ** months later I checked my paytm wallet the amount that was deducted for first payment was not returned.
So I called up Videocon d*h. They said recharge is done twice and then I asked to refund *nd recharge as it was due to the payment failure. So they took complaint ********* on **th June but it's not resolved yet. I call them every alternate day and representative every time raise a new complaint about the case. I have * complaint numbers by now. The representative literally has no idea on the process some executive says the money will get refunded in **mins and some say the complaint is raised wrongly.
I have every call recorded even with senior executive they are telling some or other story every time and make false commitments and still and not returning my money. I want to file a legal case on them for mentally harassing customers.
Are you brand?
Are you Lawyer?
An apology letter from company official
Get refund or credit for your purchase
Get damages for financial loss and mental agony
"*** VOXYA *** you are simply amazing. The common man needs you. Good job guys! "
Every month I am recharging with *** Rs and in that there is some selected channel for which I have created a pack as per TRAI rule. The pack was already created * to * months back itself. After creating pack auto get locked then normally every...
Jul 02, 2019 by Syed imran ahmed
I am a videocon D*H customer with customer ID *********. Every now and then, there is some problem with D*H signals and whenever I call customer care, instead of resolving the problem from their end, they insist on sending an engineer to my hom...
Jun 16, 2019 by Shubham Saxena
Do not purchase videocon d*h .it provide worst service.I complained on **th may regarding signal lost due to cyclone in Bhubaneswar.customer care committed that there will be engineer visit in ** hour.today is Even after ** days this complain n...
Jun 09, 2019 by AKSHYA KUMAR MISHRA
I have ordered a new HD box from Videocon on d*h website on *th June ****. They promised that within ** hours the connection will set. But they didn't come to * days. I have contacted their customer care, they have escalated the issue * times. ...
Jun 08, 2019 by Suganthi
I have videocon dth connection and the dth stopped working * days ago.I raised a complaint and a guy came to fix that. There was no issues from our side and the guy said it happened because of some version up gradation. And then demanded *** fo...
Jun 08, 2019 by Kratika singh