- Unresolved technical issue Open
I had registered a complaint on *th May **** with Dish TV regarding a technical issue that caused my TV connection/signal to intermittently blink. The signal was cut off for *-* seconds once every ** seconds. Whatever I was trying to watch was not meaningful as the issue was too frequent. I was promised that a technician would visit within ** hours. I waited for a week then. I called customer care *-* times since then. I was promised a callback from some escalation team but never received a callback not even once. So I was left with only one choice. I called and stayed on hold for several minutes (twice stayed on hold for one hour) just to get to talk to someone every time. Several times, I have been promised a technician visit within ** hours of whenever I spoke. As I am registering this grievance it is midnight **th May and the issue is still not resolved. Their website says that any issue will be resolved in ** hours (max of ** hrs in some non-technical cases). It has been ***+ hours since I registered the complaint with them.
Are you brand?
Are you Lawyer?
An apology letter from company official
Get refund or credit for your purchase
Get damages for financial loss and mental agony
"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."
I have paid full payment for my super family pack rs *** but now they stop my channel which is already in my pack and tell me that pay rs *** extra for service visit then your problem is resolved what can I do...
Aug 29, 2019 by Ravi kant sharma
I am customer of dish TV dth service, I am not getting signal from march-****, I have complain lots of time, their technician come just do with something to antenna and it's get signal for which I have to pay RS.*** their visiting charge and if...
Jul 22, 2019 by Aditi daple
Jun 16, 2019 by Uday shanksr
Service provider doesn't come home to fix the dish as channels are showing no signal and we submit the money of the channels....
Jun 11, 2019 by Charanjeet
No signal is from *.*.** but due to network and electricity problem complaint at customer centre was registered on **.*.** but till date, no technician visited or resolved the problem. I have contacted customer care executive more than ** times...
Jun 02, 2019 by Dilip kumar singh