- Unethical extra charges by Airtel Store Open
Tuesday(**/**/**) my mother's Sim suddenly stoped working so I called customer care. Customer care told me to go to a Airtel Store & swap the sim, they even told me that it will cost only **/-. So as advised by them me and my mother went to a Airtel store (Ulex Computer) fr Sim Swap. As per Airtel customer care the New new sim swap with digital method should cost **/- bt Airtel Store guy took **/-. So I told the guy that customer care told me it will cost **/- why are u charging everybody higher. He told me that customer care don't know about the charges.
After this I talked with customer care and told them the whole thing. They advised me to take receipt of Rs.**/- from that guy. The guy said,"Nobody gives receipt for Sim change & Recharging". I again called customer care told them so then customer care representative wanted to talked to the Airtel Store guy but Store Guy refused to talk to me & customer care saying "Customer care is for Customers, you talk with them, I will not talk with them and misbehaved with me.
When I wanted to file a complaint customer care refused to take it as I don't have receipt but I have recordings.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Hathway Broadband Internet
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