Firstcry
- Unauthorised use of refund Open
Aarthi filed this complaint against Firstcry on Aug 13, 2019
I have placed an order on **july for * dresses and paid Rs.**** by net banking.It was delivered on **ndjuly.I didn't like * dresses so requested a return and refund of Rs.**** on **nd July.On **rd july I again placed another order of tshirts.The total was Rs.**** and I applied a **% promocode.So after promo My bill amount was Rs.****.I chose cash on delivery option. Later that day after I had placed the order a firstcry executive picked up my dresses to be returned and gave me a pickup receipt. My Tshirts were delivered in a week and I paid by cash.After some days when I was checking my refund status for the * dresses I was shocked to find that the amount was debited for my *nd order for which I had Firstcry cry has clearly used the fact the paid by cash.when I contacted firstcry they told that when I placed the second order I didn't apply the promocode but instead used the refund,the same refund of dresses which was not even collected from me when I placed my *nd order. Their refund policy clearly states that the refund will be initiated once the product is returned to warehouse n checked for quality.How come my return n refund was processed even before the items were collected. Firstcry has clearly used the fact that the refund value n *nd bill value were same to their advantage.I had requested return on **nd july .placed a new order on **rd july.return items picked on **rd july after placing new order. But they tell that I have used the refund instead of promocode.I didn't get any intimation that the refund is initiated and I didn't authorize the use of my refund. But they have clearly changed the promocode into refund.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Firstcry
Resolved
Frustrated? File a Complaint
Club Mahindra Holidays
"Thank you Voxya for your help and support. I got my refund from Club Mahindra."
Chaturbhuj Singh
Related Complaints
Firstcry - My product is not delivered Closed
My product of baby hug diaper pants haven't been delivered but the status shows opposite. And I am not getting any solution for firstcry's side regarding this. It's been ** days till my first complaint ...
Feb 24, 2023 by Purti
Firstcry - Item picked for return but refund not given Closed
I have returns some baby products to firstcry and all were checked well by delivery boy before pickup, i got refund also from firstcry, later after * month when i was trying to order baby products , they have cancellled my order and provided re...
Jan 10, 2023 by kushum lata
Firstcry - Shipment delayed Not delivered Closed
Shipment delayed for *days. Not delivered yet. I paid *** Rs. ...
Dec 13, 2022 by Aisha S
Firstcry - Regarding a worng item recived Closed
I orderd a jacket from firstcry but i recived a worng product. now they are not returning the product which i recived....
Dec 02, 2022 by Surya Pratap Shahi
Firstcry - Package not delivered Closed
Firstcry has not delivered my product of **** rs from the brand Ikonic. It's been ** days already and i contacted them twice. They are telling that it's logistic issue and will deliver the product very soon and not delivered yet. I have contact...
Aug 28, 2022 by Suhaila