- Unable to select channels ^Closed

Jithin filed this complaint against Videocon D2h Services on Mar 31, 2019

I have been calling customer care of Videocond*h for about a month for selecting channels of my wish and a complaint (complaint no. ********* registered on *th March) for not being able to select channels but no resolution of complaint has happened till date. Each time I call the customer care. I had to repeat my complaint and at last, I asked them to transfer the phone to their supervisor. For * times I asked them to transfer the call to the supervisor but the call gets disconnected in between.
I tried to choose my channels over website, infinity app but could not receive the OTP. A lady from customer care also registered my email id but that too doesn't work. At last, they admitted that there is a technical issue but they don't bother to resolve my complaint by registering the channels over the phone. They say they are not able to select package over the phone and for that, I need to use a website or infinity app. Customer care executives are in no mood to resolve the complaint. Here is the mail communication I had with the customer care of videocon. They are replying with an automated message each time I send a message. Fed up of Videocon.

Thank you for writing to D*H. We regret the inconvenience caused to you. We would like to inform you that we have sent a technical command from our end in your Set-Top Box to refresh your d*h account and same will take effect within ** minutes. Please check your TV/LCD now and in case of any error, please call at our customer care numbers mentioned below along with the channel name and error message which you are getting on your d*h product to arrange resolution on priority. Alternatively, you can follow the mentioned link to refresh your account yourself: http://d*h.com/refresh-account.php. If you have any further queries, please email us at customercare@d*h.com. We will make every effort to revert with resolution as soon as possible. For details of all our products and services, you may visit our website www.d*h.com. We endeavour to provide you with the best TV viewing experience. We value your association and assure you of our commitment to serving you better.
Regards,
Rinki
Customer Care
d*h
Note: - You can also call our customer care helpline on +** **********.
Mail sent by me:
Dear Sir,
There is a login issue being faced by me for about a week now. I am not able to log in and select channels of my wish. I have been calling to customer care and have not been receiving a satisfactory response from customer care. I have tried by entering my email id on the site and tried to log in but the reset password is not received on my phone no. I also tried to log in using OTP but it is showing incorrect credentials. I tried the infinite app on mobile but it is not even loading the login page. I talked to * customer care executives today but my problem is not resolved. A
person from customer care is said to have updated my email id but I am not able to login with the same. The last call I called a customer care executive at **.** am today and asked to transfer the call to a senior executive but he has not made it. He has not even provided his own name or employee id as I had to keep repeating the same to another executive each time I call. I have already submitted channels of my choice a month back and found a message that it is successful but on calling customer care after that, they said that my response has not been received there. *I registered a complaint regarding the same with a complaint no. ********* dated **.**.****
which is still not resolved*. This is getting hectic and I am not able to exercise my right the TRAI has provided and will have to escalate further if my problem isn't resolved today.
Regards,
ID: *********
Ph: ****#######

Dear Subscriber,
Thank you for writing to D*H. We regret the inconvenience caused to you. We would like to inform you that we have sent a technical command from our end in your Set-Top Box to refresh your d*h account and same will take effect within ** minutes. Please check your TV/LCD now and in case of any error, please call at our customer care numbers mentioned below along with the channel name and error message which you are getting on your d*h product to arrange resolution on priority. Alternatively, you can follow the mentioned link to refresh your account yourself: http://d*h.com/refresh-account.php. If you have any further queries, please email us at customercare@d*h.com. We will make every effort to revert with resolution as soon as possible. For details of all our products and services, you may visit our website www.d*h.com. We endeavour to provide you with the best TV viewing experience. We value your association and assure you of our commitment to serving you better.
Regards,
Monika
Customer Care
d*h

Note: - You can also call our customer care helpline on +** **********.
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Any updates?

---------- Forwarded message ---------

Date: Mon ** Mar ****, *:** PM
Subject: Re: Unable to Login// No satisfactory Response from Customer Care
Executive//
To: customer care <customercared*h@dishd*h.com>
Sorry madam, shall I ask you why is the need to refresh the account. I am facing issues with logging on to the website and not the d*h on the television.

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