Acer
- Two months old Acer Monitor under warranty not working Open
Prabodha Kumar Mohanty filed this complaint against Acer on Jan 21, 2021
I had purchased an ACER gaming monitor NG* online. However, after only two months the monitor broke down and the display came as blurred. On my complaint on the issue to the ACER support by e-mail wherein I had attached a picture of the monitor's display, the support without checking the cause replied that it is because of physical damage and customer induced so warranty is not applicable and has to be repaired on chargeable basis. After my incessant complaints to ACER's service support, twitter support, the company sent its support personnel who after verification gave a report that the monitor is malfunctioning due to customer induced physical damage hence not covered under warranty.
My point was how the company came to the conclusion that it is physical damage. There is no question of it being mishandled and there is no outside sign / mark of any physical damage. How the company can claim it as physical damage without any evidence/logic/clear reasons.?
Are you brand?
Are you Lawyer?
Resolution Demanded:
Replace / Fix problem
Acer
Resolved
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