- Tv part not yet replaced nor proper response received Open
I had purchased mi tv on **th July ****. On **th October ****, I had a complaint about mi **-inch tv sound crackling issue. The engineer visited, checked the tv and agreed with the speaker issue and registered for the replacement of the part which will be replaced in *-* days. It had been ** days but no call from the engineer or the mi staff service so I called mi engineer he said your part hasn't come yet, and told me to call mi customer care. I called mi customer care they said your part hasn't come yet, it will be received by us on **st October ****. Then on *st November mi engineer called and said your part is received and it will be fixed today. I said ok. *-* days passed no one came nor any calls. On *th November again I called mi engineer he refused that he called me for the part. So I called mi customer care service again and they said your part isn't received yet. So I said why your engineer called and lied, the customer care team also lied about the part to be received on **st Oct.
It's been ** days and still, they are telling me to wait for the part and they don't even know when the replacement part will be received. If the part comes after * year so I have to wait a year for it. They are not even replacing the mi tv which is just * months old. What's the use of the warranty when the mi team doesn't know anything about the availability of the part to be replaced.
Again I called mi customer care on **th Nov. **** they assured me that the part will be replaced within ** hours. Today is **th Nov. **** but no response.
They are fooling customers.
I want the replacement part of the tv and if the replacement part is not available then I want the full refund or replacement of my tv.
Please help with this fraud customer service brand. I hope you will take strict action against mi brand which offers false promises.
It's been ** days. No company/brand takes so much time for the part replacement when the product is under warranty
Are you brand?
Are you Lawyer?
An apology letter from company official
Get refund or credit for your purchase
Get service/product replaced or fixed for free
Hathway Broadband Internet
"With Voxya I was able to handle a very difficult company. Thank you Voxya for helping me realize the power of consumer to speak up and get action!"
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