- Tv channel package not delivered Open
As per new trai rules related to the tv channel selection by the consumer (** dd channels are mandatory) itself so that by the month of January **** I have updated my desired channel selection list through concerned Videocon company website according to the instruction as well. Till this moment I haven't received the channel which on my choice and also several times contacted the customer care too. By the month of February, they said their software is down and trying to fix the issues at the earliest and further to that your package will be activated. Later on, they changed information to “There is no right for the customer to do the same and they made a base pack as per their choice and named it different heads”. Every time when we trying to change the package through their website but unfortunately everything is in vain. They already made some packages which are activated without the consent of the customer too. Finally, I send a mail (Attached with channel selection list which has made through trai channel selection website) to the customer care id of Videocon d*h and the same has CC to trai Kerala region officer too. Even after this, I contacted the customer care but they are saying there is no option for updating my channel selection and you have to choose their base pack. As a customer, I am very much disappointed moreover felt cheated by a company who doesn’t guaranty any type of customer satisfaction and good service. This is really a money looting activity from their end and seems to be fearless towards any government authority. The nodal officer contact and mail ID of state of Kerala and central details are shown on their website is fake and emails to that are bouncing back all the time. I do not want to pay for any channel which I don’t require and also trai implemented the new rule to protect such kind of customer interest to. This is not only a matter of money which I spent unnecessarily but the matter of customer trust and belief towards a company has meaningless by the end of the day.
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