Make My Trip
- Travel voucher not delivered Open
On *th November **** I paid for a Make my trip e voucher worth **** for booking a flight. It was supposed to be delivered instantly but I haven't received it till now. In spite of repeated requests through emails and phone calls they have not resolved my query. I also lodged a complaint against them on INGRAM website on *th Jan **** after which they refunded me Rs. ****, the convenience fee charged for booking the flight after a week. However they haven't sent me the voucher nor refunded the said amount. Instead one of the representative misbehaved with me on telephone. I believe that they have wronged me and I should be compensated to a total of Rs. ***** for all the having to go through all inconveniences, waste of time & resources, mental agony, and opportunity cost of capital. Please help me get justice.
I have recordings of the telephonic & email conversations with the customer care team of the company.
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"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."
Reference ID:[******-******] Cab Issue Incident date ** Aug. Complaint logged on **th Aug Last contact on ** Aug Escalated to Mr. Deep Kalra on ** Aug Dear Sir, I feel sorry and pained to bring a very small issue to your notice. I am...
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