- Transaction not reverted back inspite of explaining to 10's of representatives Closed
Would like to describe here the amount of carelessness and incompetence towards resolving the consumer's issues by Airtel customer care representatives and the amount of mental torture which customers have to go through because of this incompetence.
On **th May ****, I paid the bill of a postpaid number through My Airtel wallet and by mistake entered an incorrect number. When I realized this next day, I immediately called up customer care and explained the issue for which they said that I need to send a written complaint on ***@airtel.com. Basically, I paid the bill of a postpaid sim (say A) through my prepaid connection's Airtel Wallet (say B) but wrongly paid for a connection (say C).
I wrote an email regarding the same with proper explanation. After *-* days, I got a call from Airtel customer care to understand the problem statement. I explained the issue and then the representative said that the concerned person will call back. After that, someone again called me to understand the issue which I explained to them again. He said that I need to send the snapshot of the transaction history showing the transaction ID for the issue to be resolved (for account B). I did the same. After *-* days, I got a call from a different person saying that issue is related to a postpaid corporate connection (connection A) for which I need to send the email to email@example.com, so I did the same. Next day another person called me up and said that since this issue is related to wrong payment of a corporate connection (connection A), I need to confirm the details from the corporate registered email ID otherwise nothing can be done. I added the registered email ID to the ongoing thread and replied from that email confirming all the details which I have described already earlier.
Next day another person called me up and asked if I would like to get the money transferred back into account B or if I want to credit into account A so that the next billing cycle will have this reflected. Initially, I said I want to get it transferred back into account B but the lady was giving all sort of useless excuses and said it will be easier to credit into account A. I finally agreed to it and then she put the call on hold. When she continued the call again, she started saying that even crediting into Account A is not possible since I need to upload the debit account statement for the payment which was done (for account B). I found it unable to understand why the debit statement is required?
Why was initially told to me that snapshot of the transaction history will suffice?
Even if the debit history is required, I said I have done the payment from Airtel wallet into Airtel account and have given the transaction ID as well. You can get the details of the transaction from your end itself since everything is within the Airtel scope and there is no third party involved at all but there was no response to it.
The requirements changed every day along with the person dealing with the issue and seem nobody understood the real issue and nobody knew the real resolution for the same. This is just making the consumers go through mental torture without helping them at all. I wonder why is it called "customer care" and not "customer don't care".
Are you brand?
Are you Lawyer?
Get refund or credit for your purchase
Airtel Digital Tv
"The issue is resolved and Cheque received from Airtel. Thanks for helping me in this issue highly appreciated!"
Airtel - Regarding Lease lin Closed
Having a pathetic experience with Airtel and their team. I have applied for a corporate lease line connection long time back (approx */* months before) but since then they are giving excuses, sometimes technical issue, someone in the team is o...
Jul 30, 2019 by Jyoti
I have been harrasted by the company as the comapny has barred my outgoing calls three times this month without any reason .as all the dues of comapny are dully paid by me on every bill...
Jul 26, 2019 by Varun Arora
Airtel - Internet services Closed
I am not satisfied with *G service of internet. i called customer care as well, but they have no specific information about poor service . internet speed is *.* kb/s.They have problem in network ,but making money from data pack.they have no lia...
Jul 25, 2019 by Jagjit Singh Cheema
I have internet package ** days per *.* gb internet but internet is fuckkin down I’m totally pissedoff with this service if i have to download of *** mb file it will take half of my day to download *** mb and in my sister jio once I downloade...
Jul 24, 2019 by Satish nair
i am airtel kolkata subscriber.my problem is this i have got **** cashback from airtel means ** coupon each **rs.and i have used * coupon but rest ** coupon is not showing on my airtel app.i have emailed airtel customer care.but they are saying...
Jul 23, 2019 by saikat dey