- Torturing customers in WFH time Closed
I used ACT for over two years earlier and it was all fine though the network had issues. then i had to relocate and i called up and asked for the disconnection.. now after three months, i again sent a request for a re-connection of the account. i received a call from their sales team who promised me that if i pay for three months of payment at once, there would not be any relocation charges
(***) and i will get one month extra internet. I agreed for this offer and very next week their agents came and they reconnected my account. To confirm the offer that the sales rep has promised, i have been sending mails to first their customer care at email@example.com. No proper response, then i sent a mail to firstname.lastname@example.org, no response even after the ** hours they promise for a response and then i sent a mail to email@example.com expecting atleast this team would respond. I sent mail to firstname.lastname@example.org on **th June, ****.
At exactly at **:** AM on *st July, **** (My previous month’s internet time is complete on **th June. New cycle starting date) , my Internet account was completely closed without any prior information like no call, mail or even sms. Here, closed is not like deactivating temporarily for non payment or any other issue, it is completely removed, no traces of my account with my mobile number or account number. Don't know how they can do it. I am attaching screenshots from their websites in response to my enquiries.
This seriously torturing customers in WFH time.
My ACT account details:
Account Id: ************
Subscribed Package : ACT Blaze
Are you brand?
Are you Lawyer?
Replace / Fix problem
"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."
************ Internet not working for last * days...
Oct 22, 2020 by U S S REDDY
After cancelling the request .I have raised the req for refund in the month of june .Till now they are not refunded the payment . Even executives are not speaking properly. ...
Sep 03, 2020 by srija
I requested a new connection to the act fibernet more than a week ago and paid in full amount. Still now there is no contact any of the engineers or the customer care who promised me a connection within a day or two. It's highly disappointi...
Aug 19, 2020 by Amit jha
**th May **PM I did complaint for internet not working at home to ACT team and ACT team responded with message as attached that it will be resolved by **th May *PM. But even after ** hours on **th May *PM problem is not yet resolved. I have ...
May 18, 2020 by Nirmala Goyal
Every time power cut, my connection goes off and they give ** hour dead line. Last * months I am raising this issue but not getting any permanent solution. Service is terrible and worst. ...
May 12, 2020 by Satyasundar Tripathy