Paytm Mall
- Took money for 2 products but delivered only one and updated status as Delivered for both. Open
indrajr filed this complaint against Paytm Mall on Oct 11, 2018
Name of the product: Zaveri Pearls Maroon Necklace Set
Order No. **********
Courier Name: XPRESSBEES
AWB no. *************
Hi,
I ordered for * products in this order. * products were from ZAVERI pearls, the same vendor. The vendor updated that both the products are shipped in the same parcel with same AWB no. but when I opened the parcel, it was having only one product and the invoice was mentioning about two. The weight of the product which is pasted on the parcel by the courier company is *** gm which is of the product delivered. So it is clear that the vendor has not at all sent the other product. I called paytm costumer care many times...kept on hold for *-* hours continuously but no one is picking up my call and not even responding my message. When I went to the order section of paytm, there was only return option given but what I am supposed to return when I have not yet received my product. The constumer care service is the worst.
How I am supposed to contact them.
Please help me on this. They have cheated me. Took money for * jewellery sets but delivered only one.
Attaching the images.
Please let me know if you any other information
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Paytm Mall
Resolved
Frustrated? File a Complaint
Hathway Broadband Internet
"With Voxya I was able to handle a very difficult company. Thank you Voxya for helping me realize the power of consumer to speak up and get action!"
Sushil Mathew
Related Complaints
Paytm Mall - Return not taking Closed
i have received damaged product but it not taking return or replacement...
Apr 12, 2021 by SAI THEJA
Paytm Mall - Package not delivered Closed
I haved ordered sunflame gas stove on * jan amount Rs **** but everyday they message not able to deliever will try tomorrow with a new delivery boy and otp.Need the product or the refund back....
Jan 08, 2021 by Megha saini
Paytm Mall - Just one out of two items delivered Closed
I ordered two Bajaj flashy room heaters for Rs**** (*** each) on paytm mall through app Order I D was same for both the heaters Cash back was received separately for the two (Rs *** each.) The parcel delivered had only one heater but the inv...
Dec 25, 2020 by Anmol Sharma
Paytm Mall - Delay in pickup Closed
I have ordered shoes on *th Dec,****.which was delivered on **th Dec..It doesn't fit .so I raised return request on **th Dec,****.Now on date Dec.,**,**** still pickup is pending hence No refund received. I have raised complaint several times...
Dec 22, 2020 by Nikhil
I ordered two items from one seller in a single order from Paytm mall. Both the items had same tracking nubmer. One of the items was delivered to me and then on Paytm website as well as courier website the item was showing delivered. Despite re...
Dec 22, 2020 by Atisha Sood