Times Of Yatra
- Times of Yatra - Fraud Open
Ujwal G filed this complaint against Times Of Yatra on Dec 28, 2018
• times of yatra approached me, explained their scheme & terms and conditions, which promises **% discount on their *days / * nights package and guarantees me a promotional gift of a camera.
• they sent me an email with different terms and conditions. i replied stating i disagree to the new terms and conditions and want a refund of my payment. they said, those new conditions are not applicable to me and that i will be given the gift and the offer, without applying the referral scheme terms and conditions. i was compelled to send a mail with wording “i acknowledge your email.”
• i was told that they have dispatched my courier, containing my purchase invoices and the camera.
• i received a courier with some papers with their terms and conditions. there was no camera in it.
• i called them to inform camera was not sent. they told me it’s the company’s policy to send a courier with paperwork. once the customer acknowledges receipt of the courier and confirms address is correct, they will dispatch the courier containing camera. this they said is to ensure camera is not delivered to wrong address.
• * days later, after several several emails and calls to customer care, they told me that the courier containing the papers and camera which they sent to me, was damaged while handling. the courier company returned the camera back to times of yatra and additionally, the courier company delivered the papers to me.
• since all this seemed very deceptive, i escalated the issue and got a call from their senior management, who are not telling me that i have to go through their referral scheme to qualify to win a camera.
• i sent them the call recordings and emails in which
a) i disagreed to participating in referral scheme
b) they promised me that referral scheme is not applicable to me and camera + offer are confirmed for me
c) the call recording which stated that its company’s policy to deliver papers first and then dispatch the camera
d) the call recording in which they said camera which was dispatched to my address got damaged and in **-** days they will deliver the camera to me without fail.
• they are now refusing to respond on the call recordings and emails which i sent to them.
• after multiple follow-ups, they are trying to refund my amount without providing any explanation about the call recordings and the act of fraud which they attempted on me.
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1 Supporters
Resolution Demanded:
Apology letter from company
Damages for loss and agony
Times Of Yatra
Resolved
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Investment Reasearch Advisor
"Rs.30000 refunded by the company. I am extremely happy with Voxya service and I wish you will keep on providing such service to people whoever struggling."
G Rajendra Prasad
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