Redbus
- Ticket not booked and money not refunded Closed
Jaydeep Trivedi filed this complaint against Redbus on Jan 16, 2020
I booked a ticket on **th January **** for a bus leaving on **th January from Jamnagar to Pune.
The payment was done using Paytm UPI. The money was deducted from my bank account.
However, there was a technical difficultly on Redbus application. After this, I tried to reach out to Redbus but they have no human support system and has only Autobots which kept on insisting they didn't receive the payment. I got in touch with Paytm and confirmed that the payment was indeed successful. I have attached screenshots of the technical error shown on Redbus as well as their replies stating that they haven't received the payment.
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Resolution Demanded:
Refund / Credit for purchase
Redbus
Resolved
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PepperFry
"Before logging my complaint in Voxya, I had approached the consumer forum which was a big disappointment. Voxya provided excellent service and resolved my complaint. I have received the refund from PepperFry."
Arijit Sengupta
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