- Ticket cancellation refund not receivedJet Airways Open
I have bought a flight ticket from Bombay to Singapore through Jet Airways.
Ticket booking date: **th Feb ****
Travel date: **th June
Trip cost/ Refund amount: Rs *****
I bought the ticket directly through Jet airways website. Jet cancelled my flight on April **th. I got a mail with the reference that I will be provided with the refund within *-* weeks as the refund was initiated on the **th of April but no refund has been received till date.
I have been checking with Jet customer care for the past * weeks and I have been receiving contradicting information on the reason for delay in refund. Last week I had requested your customer care official to provide a formal complaint reference number on this but though I was told that I will receive a mail with the same along with information on by when I would receive the refund, no mail was received at my end till date. On *st of June I escalated the issue and spoke to a superior, but with no avail as I got the standard answer that I just have to wait and that no timeline can be provided. I have also not received any explanation on the reason for this contradicting information from the customer representatives from the same team. I was asked to send a formal email to register a compliant by the superior, which I did but I have not received a reply for that email as well till now.
Because of this cancellation। had to buy tickets at a very higher price due to the fact that there were only few flights to Mumbai on this specified date and it had caused a lot of anxiety at the last minute for me and my family.
I would like to register a formal complaint for the delay in receiving my refund with no timelines provided. The irresponsible behaviour by the customer representative for not registering my complaint and superiors not ready to give a timeline is adding our anxiety.
Request your help to register a compliant and help us get our refund amount.
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Refund / Credit for purchase
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