- The product received is different from the product mentioned Open
I bought a pack of led bulbs from pepperfry on 29th January. The title of the product page says it's warm white/ yellow, which means that the spectrum is 2700-3500k and the bulb glows yellow and the product I received is 6500k bulb, which is cool daylight. I tried talking to the customer care executive and she says that the product page describes that it can come in multiple colours, warm white or yellow, whereas warm white and yellow are the same thing and are completely different from cool daylight, which I received. I mentioned this to her and asked her to google it if she chooses to and she said that what Google says doesn't matter to them. This is completely unacceptable. The product description is wrong and I was misled into believing I was buying a product whereas it was a different product. And now the customer care executive is creating her own version of reality. She just kept saying that I won't believe her anyway and then cut the call. Just because you say that warm white is 6500k, it doesn't become so. Warm white is 2700-3500k and 6500k is cool daylight. They are different. Although the amount is not much the principle of the matter irritates me to no end. They shouldn't be allowed to make up their own facts and reality. I want to return the product
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Feb 15, 2019 by Sharada
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