Swiggy
- Terms changed after purchase of subscription Closed
Rihan filed this complaint against Swiggy on Jun 25, 2020
Yesterday I purchased the Swiggy Super subscription. The purchase screen mentioned free delivery and all with minimum order of *** and I received an email which confirmed the same.
Today when I tried to order something for ***-ish rupees, it said the minimum order amount must be *** for free delivery.
When I asked about this on the chat help and attached the screenshots, they beat around the bush a bunch of times and then said that:
"The terms and conditions can be changed of the coupon at any point in time".
While also stating that:
"we do not have an option to change the limit once the Subscription is purchased".
What kind of stupidity is this? In what world can you unilaterally change the terms and conditions of a sale after taking the customer's money?
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Swiggy
Resolved
Frustrated? File a Complaint
Jasper Industries
"A big and a loud thank you to Voxya. I was in doubt whether my vehicle will get registered or not. It was not possible to get this done without you people."
Mohammed Siraj Ali
Related Complaints
Swiggy - Swiggy Closed
I ordered food through swiggy,due to unavailable of ordered food,swiggy person called up and asked to cancel order,I did the same but amount was not refunded.. Pathetic customer care service.. beware...
Jan 03, 2021 by Nirmala
Swiggy - Swiggy didn t deliver my food and forcefully cancelled my order Closed
I ordered my food at *:** pm. I waited till **:** but didn't get my food. It was only told to me that you will be getting the order in next ** mins, but didn't happen. After that one person called me from Swiggy and forcefully cancelled my orde...
Jan 02, 2021 by Santosh Naik
Swiggy - Item Missing need refund Closed
I ordered jalebi amd rabri on swiggy ... when i received my ordet rabri was missing in the order i call the customer care alot of times but they did not respond even wrote them mails ... i need my refund......
Dec 29, 2020 by Anshika Saini
Swiggy - Replicate order Closed
I placed an order in Swiggy for an amount of Rs. ***. The order got cancelled due to the delivery exceutive has slipped my food onway. The order was replicated by the Swiggy but this time with the bill maount of Rs. ***. I am totally frustrated...
Dec 28, 2020 by Shanmuga Dev
Swiggy - Swiggy delivered melted cake Closed
I ordered for a cake which is near to my house within a km, when I got the cake I found it fully melted inside the box n the cake was looking like salad so I contacted the customer service chat, starting a customer representative replied saying...
Dec 26, 2020 by Prashanth S
