Swiggy
- Terms changed after purchase of subscription Closed
Rihan filed this complaint against Swiggy on Jun 25, 2020
Yesterday I purchased the Swiggy Super subscription. The purchase screen mentioned free delivery and all with minimum order of *** and I received an email which confirmed the same.
Today when I tried to order something for ***-ish rupees, it said the minimum order amount must be *** for free delivery.
When I asked about this on the chat help and attached the screenshots, they beat around the bush a bunch of times and then said that:
"The terms and conditions can be changed of the coupon at any point in time".
While also stating that:
"we do not have an option to change the limit once the Subscription is purchased".
What kind of stupidity is this? In what world can you unilaterally change the terms and conditions of a sale after taking the customer's money?
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Swiggy
Resolved
Frustrated? File a Complaint
Swiggy
"I am very satisfied with Voxya. I got a call from Swiggy that they have initiated the refund for the misplaced order and that they are apologetic about it."
Shruti Karanth
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