Airtel
- Tariff mismatch issue Open
Vineeth B filed this complaint against Airtel on Feb 26, 2019
I am an Airtel user, recharged for ***rs to my airtel number on **.**.**** using Google pay. I faced a tariff mismatch issue and I contacted Airtel customer care executive where I got irrelevant details and not satisfied with that so they gave me a mail id for help which is ***@. Even their response was not satisfied because all the time I am talking about the mismatch in tariff but representatives explaining me the plan details. I am totally disappointed with this. Again on (**.**.****) I got a call from Airtel and they continue the same of explaining plan details. After the conversations, I asked them to contact their higher officials regarding my issue but they want me to mail. It has been ** days I am facing this problem. Here goes the issue. As I mentioned earlier I recharged for ***rs using Google pay, hereby I attached the screenshot of the plan details mentioned there. So according to this, I will get unlimited national calls **gb data *** SMS will be renewed for every ** days for *** days. But Airtel telling only *** SMS will be renewed not the **gb data. When I contacted Airtel helpline they told me that this is completely Google pay mistake. When I contacted Google pay they said this is Airtel mistake. (I don't know who made a mistake but I am facing a problem:" ). I asked both Airtel and Google pay to mail me the statement which includes their concern is not responsible for that and only the other have to take care of it. But Airtel doesn't send me any kind of emails which indicates these statements, they keep on sending me plan details only. To be frank the past *-* emails are useless. I also have Google pay's statement which they sent me in the mail. Dear Voxya, my request is to please make Airtel to either **gb for every ** days or kindly repay me. Though It is not necessary for me to know who made a mistake and I don't want to lose ***rs, hope you understand me clearly. I think I will get justice in voxya!
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Airtel
Resolved
Frustrated? File a Complaint
Weddingz.in
"I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)"
Abhijit Dhote
Related Complaints
Airtel - Paid the amount but recharge is not successful Closed
I have made recharge of ***₹ from Cred UPI. Cred is,showing that amount is credited to Airtel prepaid but airtel not completed their recharge. I want my hard earned money back Airtel!!!!...
Mar 27, 2024 by Rohit Somesh Deshmukh
Airtel - Unauthorized change of plan Closed
I had an advanced rental plan for broadband. I stopped paying the three-month advance payment as I would not be home for some time. Later, I learned that Airtel had changed my advance rental to a postpaid monthly rental and continued charging...
Mar 22, 2024 by Rituparna P
Airtel - Broadband internet not working Closed
Airtel broadband was not working since *th March **** almost one week , customer people are saying that they are taking it on priority and resolve my issue. I have spoken to almost ** person with the customer care.. but they are all saying it w...
Mar 12, 2024 by Priya
Airtel - My SIM is having no Network after changing from Postpaid to Prepaid Closed
I have been using airtel since last **years and i have migrated it from pre- paid to postpaid. Today *th-march-**** i visited airtel gallery at Airoli, Navi Mumbai for changing from Postpaid to prepaid. After the request my sim card lost the ...
Mar 06, 2024 by Dattaprasad Dhananjay Satam
Airtel - Wifi issues Airtel Xstream Closed
Airtel fiber Wifi not working, I'm chasing to the Airtel team since **st for the network related issues nobody's taking seriously, its happening *-* days in a week & affecting our workplace in which purpose we have taken the wifi access, one of...
Feb 22, 2024 by Sunil Tomar