Surffares
- Surffares Flights cancelled but not initiated the refunds Open
Veera Venkata Ram Kishore filed this complaint against Surffares on Aug 20, 2020
I have booked Singapore Airlines tickets for my three family members through travel agent Surffares on Feb *nd. Singapore airlines sent e-mail stating the flights has been cancelled due to COVID-** and I am eligible for the full refunds and advised me to contact the travel agent for the full refund. When I contact Surffares they are not ready to initiate my full refund. They wants to deduct $*** per ticket (Total $***) . I am not agree for the deductions for flight cancellation, but I want my complete refund back. Its been two months I am asking them for the refunds.
Details:
Travel Agent - Surf Fares
Air FlightTickets Details are mentioned below for Reference.
*. Customer Names:-
Mrs. Venkata Laxmi Yanamadala
Ms Rishith Yanamadala
Ms. Hoshna Sree Yanamadala
*. Travel Dates:
July *nd from Hyderabad to Los Angeles
*. PNR # QHXXXXE
*. Ticket Amount:-****** RS
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Resolution Demanded:
Refund / Credit for purchase
Surffares
Resolved
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Goibibo
"Thanks to Voxya, Goibibo responded and initiated a refund. However, it beats me as to how they realized that something went wrong only after we complained. More power to Voxya."
Kannan Vanangamudi