Videocon
- Spare part not shipped delay in service Open
Ekula Ramachander Rao filed this complaint against Videocon on Mar 15, 2020
I raised a complaint regarding display issues with my **inch *k videocon led tv on **th of Jan **** and next day a technician arrived opened the device took photos of the components inside to send it to videocon to determine any external damage and assured me that within two weeks the company will send me a spare part of the display panel as it is faulty since my T.V is under extended warranty and charged me INR *** for visiting. After a * weeks, I called the customer care to check the status of the spare part they informed me that the part was approved on **th Jan **** but was not dispatched even today after * months they provide me the same information and request me to wait for some more time without allowing me to speak to any superior staff who can resolve this issue. The service is pathetic and the executives have no idea when the spare part will be delivered and say that the spare part is under testing phase and will be sent once it's over. They provided me with an email id customercare@vgmail.in to communicate with their superiors but the response from this email id is always computer-generated auto-replies which are irrelevant.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Replace / Fix problem
Videocon
Resolved
Frustrated? File a Complaint
Shinehunts
"I'm thankful to team Voxya for their instant help & support. I got reply from Shinehunts which I was not getting earlier. I will recommend this useful platform."
Abhilasha Bajpai
Related Complaints
Videocon - By mistake recharge to Videocon Closed
Reacharge of Videocon d*h DTh done by mistake with the amount of ₹***. The I'd is ***********. Please assist to get it back as it is a wrong recharge....
Jun 17, 2023 by Thyagaraj
Videocon - Declined to give back Security money at the time of cancelation Closed
I want to end my videocon service and want to get my security money back I called their customer care and they said we don't give any refund money. But it's not a refund I paid **** at the time of installations as security money and now I want ...
Feb 23, 2022 by Rishi Shokeen
Videocon - Service of Videocon is very bad Closed
I am customer of Videocon for ** years. I got a problem with picture breaking in the specific channel. Even after contacting them for * to * times. No proper care is taken...
May 12, 2021 by Suganya
Videocon - LED TV REPLACEMENT PART DISPATCH PENDING FROM 476 DAYS Closed
I have raised the complaint regarding my Videocon LED TV, It is under warranty. After Engineer's visit on **th Jan ****, the Part is showing approved. But till now part has been dispatched. I call every alternate day to know the revised statu...
Apr 27, 2021 by Chirag Sahlot
Videocon - Wrongly reacharged to my old coustomer id Closed
Wrongly recharged to my old coustomer id. *** RS are gone. Kindly refund me. While changing our coustomer id to new one they have to clear it out the old one otherwise those complaints will happen again. ...
Feb 23, 2021 by Angetha K