- Spare part not shipped delay in service Open
I raised a complaint regarding display issues with my **inch *k videocon led tv on **th of Jan **** and next day a technician arrived opened the device took photos of the components inside to send it to videocon to determine any external damage and assured me that within two weeks the company will send me a spare part of the display panel as it is faulty since my T.V is under extended warranty and charged me INR *** for visiting. After a * weeks, I called the customer care to check the status of the spare part they informed me that the part was approved on **th Jan **** but was not dispatched even today after * months they provide me the same information and request me to wait for some more time without allowing me to speak to any superior staff who can resolve this issue. The service is pathetic and the executives have no idea when the spare part will be delivered and say that the spare part is under testing phase and will be sent once it's over. They provided me with an email id email@example.com to communicate with their superiors but the response from this email id is always computer-generated auto-replies which are irrelevant.
Are you brand?
Are you Lawyer?
Replace / Fix problem
"Its wonderful to have Voxya for resolving complaints for unsatisfactory services provided by the companies. My complaint has been resolved. Thank you so much!"
Wrongly recharged to my old coustomer id. *** RS are gone. Kindly refund me. While changing our coustomer id to new one they have to clear it out the old one otherwise those complaints will happen again. ...
Feb 23, 2021 by Angetha K
** days ordeal started on */**/****. Videocon DTH recharge paid through Google pay using scan code available on account. It never got applied to account even after raising this issue with customer care. To keep services running recharged throug...
Nov 23, 2020 by Mohammad Azam Sheikh
We bought a LED TV from Videocon on **h October **** which has a * year warranty. We faced an issue in some part of the TV and logged a complaint regarding the same on **th September, ****. Since then we have been following up on mails and call...
Nov 11, 2020 by Arjun Gulati
I hv upgraded to videocon d*h stream box, after upgrading repeatedly one problem or other problem is cropping up. Initially picture freezing problem appeared and service person has visited * times and changed lnb and charged for servicing and l...
Oct 04, 2020 by A k Bhaskar
My name is Harshit Paliwal, and I have been d*h customer for the past *+ years. I have a complaint that most of the channels on my TV aren't working. It says "Signal Not Available". I have a current running plan as well. So I hereby request you...
Oct 02, 2020 by Harshit Paliwal