- Spare part not shipped delay in service Open
I raised a complaint regarding display issues with my **inch *k videocon led tv on **th of Jan **** and next day a technician arrived opened the device took photos of the components inside to send it to videocon to determine any external damage and assured me that within two weeks the company will send me a spare part of the display panel as it is faulty since my T.V is under extended warranty and charged me INR *** for visiting. After a * weeks, I called the customer care to check the status of the spare part they informed me that the part was approved on **th Jan **** but was not dispatched even today after * months they provide me the same information and request me to wait for some more time without allowing me to speak to any superior staff who can resolve this issue. The service is pathetic and the executives have no idea when the spare part will be delivered and say that the spare part is under testing phase and will be sent once it's over. They provided me with an email id firstname.lastname@example.org to communicate with their superiors but the response from this email id is always computer-generated auto-replies which are irrelevant.
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Replace / Fix problem
"Thank you so much Voxya I am fully satisfied. I appreciate your work, it's amazing."
My Videocon rechgre is finished today ..I paid it online ...but still now d*h is not working n customer service not available...
Mar 29, 2020 by Aishwarya andhale
Videocon - Led tv complaint Closed
my led tv is under warranty . on Sep **** i purchase led tv ** inch with * year warranty. i call customer care many time but no one resolve the issue. still not resolved . ...
Feb 24, 2020 by ankit sharma
Hi, I am Kumar Satyendra, I am facing Issue from customer service. Actually i have ordered one RF remote and from next day it starts giving issue and finally after * days it completely stooped to work.I have raised multiple complaint to custom...
Feb 12, 2020 by Kumar Satyendra
The Videocon executive MR Venkat and Mrs gautami adusumalli from Bangalore have asked me to pay **** via Google pay and said they will send their executive by **th Jan**** before morning **:** and get my issue resolved but till evening I called...
Jan 26, 2020 by Ravi Teja
I registered a complaint on ** October **** for defect in my videocon T.V. It has been * year and *** days and the technician has not come to repair the T.V yet and has already taken service charge of Rs. ***....
Dec 21, 2019 by Shanti Devi