Sony India
- Sony KDL-40EX520 Pannel Problem, this is manufacturing defect. Open
Shreyansh Agarwal filed this complaint against Sony India on Aug 16, 2018
i purchased a **'' colour sony led tv kdl-ex*** in november ****. this was my first sony product purchased and as I had heard a lot about sony product quality I blindly bought the product. now i am facing the vertical lines and distortion on the screen, I called service center, they asked to do the factory settings which I did but the problem still exists. then an engineer came to inspect the tv. He told me that it was the display panel problem and which needs to be changed and the cost would be around Rs. *****. I mean after paying so much price for a brand that claims to be of best quality I need to pay almost **% of the tv cost within such short span of usage makes me think what do you define as quality. When I did some research on the internet on the product I found a lot of people facing this same problem and this to be a manufacturing defect (that explains why production of this model has stopped). One of the link for your ref: http://www.consumercourt.in/television/******-sony-bravia-led-tv-panel-manufactu...⇄
I would request the concern authority to take immediate action on this and get my tv display panel replaced free of cost or replace the tv unit itself as
*. I don’t see any point in paying so much for repair purpose with such product, which already is having manufacturing defects.
*. What is the guarantee that after one year the panel does not fail or any other part does not work after the panel is changed, do you expect your customers to suffer and spend their hard earned money on your bad quality products. So please look into this matter as soon as possible, this is the least Customers of such Branded company which is so Pricey (because the products are of best quality) can expect from such a big reputed organization. I had even sent an email to sonyindia.care@ap.sony.com on **th Jan **** but haven’t received any response as yet.
There is one more case on above mentioned website that is of March **** (Latest) he also faced such issue and then he replaced his pannel in January **** (Mentioned bill no. Also ) but after * years he faced such problem again in March ****.
My point is that this problem is from the Company's side because till now I had read more than **** complaints regarding the same. So this means this is manufacturing defect which company needs to fix it for free.
Please help.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Sony India
Resolved
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