Reliance Digital
- SERVICE Open
Jayakumar D filed this complaint against Reliance Digital on Jun 30, 2020
Thru RESQ for store related queries number *********** I Booked a call for laptop in which back panel & screen panel has some issues ( got open where both ends of panels are pasted ) on **.**.**** got request Number ********** . As said in SMS NOBODY CONTACTED ME . Again i called the Toll free Number on **.**.**** , they said laptop has to handed over to service center so I took the address of Resq Service Center coimbatore & conformed from web page also . On **.**.**** after reaching the said address SHOCKED to know that no such service center in said address . After so much efforts & pain I CAME TO KNOW THAT YOUR Resq Service Center was shifted to new premises SIX MONTHS BACK . Neither your call center & your WEB PAGE are not updated still .in Resq i asked about the address updation they replayed " it is job of goolge to update the address ( unable to understand the LOGIC ).Received a call from ResQ coimbatore on **.**.**** to hand over the LAPTOP & the same is handed over on **.**.**** UNDER request Number ********** booked on **.**.**** .Received a call from resQ COIMBATRORE **.**.**** asked to pay Rs. *** to DELL India Pvt .Ltd directly through NEFT , DELL bank details are given to in SMS by resQ. I sent the amount through NEFT **.**.**** . Transaction details asked to share with resQ. I DID.
On **.**.**** Received a call from resQ COIMBATRORE asked to pay Rs. **** directly to DELL India Pvt .Ltd through NEFT Transaction details asked to share with resQ. I DID.
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Resolution Demanded:
Replace / Fix problem
Reliance Digital
Resolved
Frustrated? File a Complaint
Travolook
"Because of you guys I received my hard earned money. Thanks a lot Voxya team for helping me in getting a refund from Travolook."
Nasir Karim
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