VLCC
- Service not received as mentioned Closed
Aakansha Gandhi filed this complaint against VLCC on Jan 02, 2020
I paid Rs. **,*** for laser hair reduction and was promised drastic changes in * sessions by Mr. Chandan. I paid my first installment in June for rs ***** and Rs. **,*** on Dec **, ****. However at the time I inform them that I am not seeing any results and they told me they'll give me a senior lady and will see results in another *-* sessions Now coming to the services, from the very first service I have been facing issues with the appointment. I informed VLCC in the beginning that I only get off on Monday and will be taking sessions then and booked most of my sessions in advance but every single time they cancelled my session due to unavailability of the machine (said they shared it with another centre in JP nagar) or unavailability of the the person supposed to do my session. Twice they even ask me to return after reaching the center and waiting for a couple of hours on the day of my session. It took me more than a year to complete the sessions instead of * months. Different machines were used for different sessions saying that the machine is not working or they have got a better machine but the next time I visit the machine what change due to some reason. Due to all this I didn't get any result on the reduction of my hair after taking all sessions. I reached out to them multiple times, even sent meals four times and visited institute to speak with the manager. It turns out that twice the manager that I was speaking with had quit the job and I was informed about it after a couple of weeks when they stop taking my calls. I even try to reach out to their founder on Twitter since the institute does not want to provide an email id. I was even willing to take other services from the centre and was in a process of speaking regarding that however the services that I am willing to take are no longer available at the institute due to renovation. I have tried everything in my power but getting no response from the institute and now I want a complete refund
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
VLCC
Resolved
Frustrated? File a Complaint
Amazon
"Thank you so much Voxya I am fully satisfied. I appreciate your work, it's amazing."
Prince Kumar
Related Complaints
VLCC - Services not provided Closed
Invoice and Service Discrepancies: On April **, I availed multiple services including a Facial, Threading, Underarms Wax, and Men’s Facial. However, there are significant discrepancies between the services recorded on my card and the invoi...
Jun 09, 2024 by Kratika
VLCC - They are not give me appointment Closed
They told me for almost * days for appointment but the manager is told me in very angry way... And even they don't give my money back. ...
Dec 16, 2023 by Prachi
VLCC - Misinformation and fraud Closed
had no idea about laser related services untill I visited the vlcc salon for a normal face wax routine where in I was convinced to take permanent laser hair reduction service worth **k + GST which costed me around **k. I was told *-* session a...
Oct 22, 2023 by Lakshika Rathore
VLCC - Didn t receive the discounted packages Closed
There is an offer in vlcc from head to toe service but i visited to pusa road centre they didn't give me the discounted package and taken **** from me..pls look into it and get the balance refund and services in the **** package ...
Sep 08, 2023 by Shivani Aggarwal
VLCC - Facial treatment fraud Closed
I went for consultation to VLCC, Good Earth, Gurgaon on **th May, ****. I was so much insisted on buying a package worth ***** which had * different treatments. I was given one facial peel the very same day but no proper information regardin...
Jun 07, 2023 by Srishti Kharb
