- Service centre damaged phone hardware Open
I gave my S* Edge with a broken screen for screen replacement at an authorised service centre which they accepted and replaced with a new one at the cost of INR **.*k. When I received my phone back, my wifi was not turning on and I complained to them for the same to which they replied that they haven't touched the wifi assembly and it should be in the same condition as I gave it in whereas it was perfectly working before. It became a scenario of their word against my word and I've no way to prove that my wifi was working when I gave my phone for repair. I asked them for their service sheet which records the status of the phone in which device is handed over for which they told me that is not recorded for out of warranty devices.
Now It'll cost another INR **k for wifi hardware to be replaced.
Are you brand?
Are you Lawyer?
Apology letter from company
Replace / Fix problem
Damages for loss and agony
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