- Samsung is not listening for problem in mobile problem Closed
I purchased Samsung galaxy M** mobile on ** July **** and delivered on ** July ****. The problem start within ** day and now the problem is continuing.
I am giving the sequence
*) It was not take charge from ** July **** so I deposit it Samsung customer service on ** July ****. The Bill no of service centre Bokaro is **********.I am requesting for replace my mobile because it is not work within ** days. As per SAMSUNG policy if mobile has hardware problem within the ** days of purchase than Samsung will replacement mobile. I send mail for replacement but they denied for replacement and the Samsung service team repaired and they repaired and return this mobile to me on ** August.
*) Further it face problem in the mobile is hanging problem and again I deposit it to Samsung care on **/**/**** and the bill no are ********** and again it repaired by **/**/****. I want replacement but they gave * month additional warranty and give assurance if further problem face they will take up and help me.
*) Once again on **/**/**** this mobile could not take charge. I deposited my mobile to Bokaro service team. The bill no: **********. This time once again I requested to Samsung team to replacement of this faulty mobile but they reply you want repaired mobile not replacement. I am share copy of mail for proof that I want replacement not repair but they are adamant and Samsung care team told me your mobile quality is improve please take your phone from service center. I am taken my mobile on ** October **. After *- * days is I deposit this mobile to service center, bill no ********** for hanging problem. But they said this phone is OK and return back. But problem remain continue I share the video of mobile Hanging problem and screen freezing to Samsung service team but they denied and reply when we check it is work fine.
*) Once again **.**.**** this mobile could not take charge and the charging problem appears third time I complain to Samsung care no. They reply deposit it service center but ** December was Sunday and ** December the service center was closed due to election in Bokaro so again I deposit it at service center on **.**.****, Bill no **********. But once again they repair and return back to me this mobile. Continuously it has problem charging and hanging but Samsung always said we repaired next time you will not face problem but problem repeat and repeat. I lost my Rs ***** and mental peace to Samsung.
As per their policy this mobile will replace on the first instance of the problem but they are not listening
Please help me.
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
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