Shiprocket
- Return package not deliver to seller but marked as deliver with Fake Remarks Open
Viky Kumar filed this complaint against Shiprocket on Oct 16, 2020
One of my packages was refused by the customer which was sent out on **th August ****. The package was
suppose to be returned to me since my end customer did not accept the package. There was no information about the RTO package until * months on the **th Oct I saw my pannel and found the package is marked as returned to me. I raised a complaint with Shiprocket on **th Oct stating the package was not deliver but the courier (Shadowfax) has shown fake return delivery to me. I received a response the next day from Shiprocket stating it is showing deliver to me. Again I replied and told Shiprocket that I can see it is showing deliver to me but it is a fake remark as the package was not delivered to me also they kept my package with them for * months which is impacting my business. Until **th Oct there is no response on my ticket. When I called their customer service the CS executive told me we are sorry but they couldn't help me as the same should be reported within * days. I told the executive the complaint was raised within * days but he disconnected the call. There is no other way to escalate issues to a higher level in shiprocket and similarly, they have been doing this for a long time. Such brands with bigger names shouldn't be doing this as it impacts such small businesses like us very badly.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Shiprocket
Resolved
Frustrated? File a Complaint
Flipkart
"Thanks a lot for solving my problem, Voxya. I have received my refund from Flipkart."
Nirmala Mary
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